Hi all im guessing i know the answer people will suggest which is just to give up. but here goes.

So customer buys an item. within a few days i have 5 star feedback from them. It mentions the fact that part of the item packaging was newspaper and mentions they nearly cut the item when opening the parcel.

Few days later i get a message from the customer saying he has not received the item. before i get a chance to reply i get another message which said something along the lines of.

“i guess you will want me to wait longer, how long christmas next year, how long should i wait i want my item”

Anyhow so i replied saying that they had already received my item and had left me feedback.

They suddenly turned nice and said they had ordered similar products from different sellers and thought the one from myself had not arrived.

I again pointed out the feedback.

and they then replied saying yes they indeed did have the item.

So all fine i thought.

2 months go by…

I get an email about an A-Z claim which of course is auto granted in there favour before i even know a case has been opened.

the customers comments on the A-Z claim are…
“Refund please it was bough5 for today n it’s not cold waited long enough”

I appealed and have heard nothing.

The customer clearly admits they had got the item in my messages
They have left me 5* feedback.
Yet have then been granted a refund for it not arriving.
it was only a £12 item so wasnt sent tracked.

thoughts welcome