Dear Amazon Support Team,

I am writing to formally request the removal of a one-star feedback left by a customer that we believe does not reflect our service quality.

The customer left the following comment: "Vend des articles de mauvaise manufacture, surtout à des prix exorbitants." This feedback is entirely focused on the product itself and not on our performance as a seller. The customer did not mention any dissatisfaction with shipping, communication, or our service process.

As per Amazon’s policy, feedback that solely refers to product quality should be considered a product review and not seller feedback. Therefore, we believe this rating has been misplaced and is unfairly affecting our seller account.

We kindly ask for your assistance in reviewing this case and removing the feedback accordingly.

Case ID: 11380173832

Order ID: 404-2407442-6839533

Comments: Vend des articles de mauvaise manufacture, surtout à des prix exorbitants

@Maja_Amazon @Sarah_Amzn @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon