What is going on with Account Health Phone Contact
HI I cannot get through to Account health team using the phone contact process?
Am i missing something???
What is going on with Account Health Phone Contact
HI I cannot get through to Account health team using the phone contact process?
Am i missing something???
0 replies
Seller_k2X0L9mVRT0pW
Are you on the Professional fee paying account?
Seller_FIKxqoErcvO3r
I had the same problem for weeks. It would say it is ringing, and then say call has ended, please ring again if you want more help! The system is so buggy. After weeks of trying, I realised that it is because they do not come to work until about 1pm GMT as they work on pacific time. It would have been so useful to have a little message pop up to tell you that nobody was available until 6 am pacific time and it would save so much stress (basic user interface experience). Even though I asked for help about it many times, nobody mentioned anything about pacific time. I despair! Hope that helps
Sakura_Amazon_
Hello @Seller_Pd1ptQfwxFWY0,
This is Sakura from Amazon.
Could you provide more details about the issue with the "Call Me Now" button? Is there any message that you hear/ see on the screen ?
Also, it would be helpful if you attached a screenshot of the issue (please remember to remove any personal information).
Thank you @Seller_FIKxqoErcvO3r for sharing this information. Did you manage to connect after all ?
Regards,
Sakura
