AAMZON, YOUR SAFE - T IS NOT FIT FOR PURPOSE AND WE KEEP LOOSING MONEY TO UNSCRUPULOUS RETURNS
Buyer have initiated a return ( It is within their rights to do so for whatever reason even the ones amazon decided to throw in)
Amazon issues return label and charges seller for same....
Amazon granted refund at first scan ( A policy designed to milk and frustrate sellers the more)
Buyer have returned / not returned package but gets refund anyway..... free for all, just understand how to play the system
Issue 1 -
Seller noticed returned item is not what was shipped or what is expected back
seller files a safe t providing all details to Amazon ( Gruesome process for sellers needing to tend to other business needs)
amazon denies safe t within few minutes giving option to appeal - APPEAL WHAT IN THE FIRST PLACE?
APPEAL SENT IN and same result....then sharing all manners of links to go through......WE HAVE followed every policies in the first instance... this is just your way of saying...just give the buyer the funds and soak it up
ISSUE 2
Seller returned item using labels issued by amazon ( paid for by seller)
Courier looses/does not deliver package. ( EVRI IS THE WORST FOR THIS - NOT SURE WHY SELLERS CANNOT STOP AMAZON USING THIS EVRI SERVICE FOR THEIR RETURNS - ITS ALL DESIGNED TO FRUSTRATE SELLERS)
Contact courier who outrightly says, contact sender ( Of course the seller is the sender and recipient in this instance).....
Contact amazon - amazon say contact courier - passing you round like Ronaldo would with the ball on the field.....exhausting
File safe T and gets rejected....more links to read policies...the ones Amazon doesn't even follow
ISSUE 3
Buyer bought 2 items, requested return.
Buyer makes contact saying they only want to return 1 out of the 2 items
Buyer makes contact to say, hey you giving me back refund for both but I am only sending 1 back ( The honest 1, you get very few these days)
Seller advises customer, contact amazon to charge you for the non returned item. Sellers also notify Amazon who then says, we don't issue refund for seller fulfilled orders....OF COURSE YOU DO as SELLERS DON'T, hey buyer, here is your money back ...return if you like or not
Buyer says, they (Amazon) have said they will charge our account for the non returned item. 2 weeks later, seller is still chasing for the funds and Amazon just abruptly denying any claims.....( THE 1 RETURNED WAS DELIVERED TO AN ENTIRELEY DIFFERENT ADDRESS by the so called EVRI). Funds lost and extra stress for seller
Where is the fairness in all of these when Amazon keeps pushing the goalpost and frustrating sellers effort at making a slightly decent sales and tiny bit of profit just to keep the bills paid
The whole Amazon process needs overhauling and its time someone within amazon takes an holistic view of how sellers are being treated. It's just too depressing and frustrating doing business with our Business Partner Amazon
AAMZON, YOUR SAFE - T IS NOT FIT FOR PURPOSE AND WE KEEP LOOSING MONEY TO UNSCRUPULOUS RETURNS
Buyer have initiated a return ( It is within their rights to do so for whatever reason even the ones amazon decided to throw in)
Amazon issues return label and charges seller for same....
Amazon granted refund at first scan ( A policy designed to milk and frustrate sellers the more)
Buyer have returned / not returned package but gets refund anyway..... free for all, just understand how to play the system
Issue 1 -
Seller noticed returned item is not what was shipped or what is expected back
seller files a safe t providing all details to Amazon ( Gruesome process for sellers needing to tend to other business needs)
amazon denies safe t within few minutes giving option to appeal - APPEAL WHAT IN THE FIRST PLACE?
APPEAL SENT IN and same result....then sharing all manners of links to go through......WE HAVE followed every policies in the first instance... this is just your way of saying...just give the buyer the funds and soak it up
ISSUE 2
Seller returned item using labels issued by amazon ( paid for by seller)
Courier looses/does not deliver package. ( EVRI IS THE WORST FOR THIS - NOT SURE WHY SELLERS CANNOT STOP AMAZON USING THIS EVRI SERVICE FOR THEIR RETURNS - ITS ALL DESIGNED TO FRUSTRATE SELLERS)
Contact courier who outrightly says, contact sender ( Of course the seller is the sender and recipient in this instance).....
Contact amazon - amazon say contact courier - passing you round like Ronaldo would with the ball on the field.....exhausting
File safe T and gets rejected....more links to read policies...the ones Amazon doesn't even follow
ISSUE 3
Buyer bought 2 items, requested return.
Buyer makes contact saying they only want to return 1 out of the 2 items
Buyer makes contact to say, hey you giving me back refund for both but I am only sending 1 back ( The honest 1, you get very few these days)
Seller advises customer, contact amazon to charge you for the non returned item. Sellers also notify Amazon who then says, we don't issue refund for seller fulfilled orders....OF COURSE YOU DO as SELLERS DON'T, hey buyer, here is your money back ...return if you like or not
Buyer says, they (Amazon) have said they will charge our account for the non returned item. 2 weeks later, seller is still chasing for the funds and Amazon just abruptly denying any claims.....( THE 1 RETURNED WAS DELIVERED TO AN ENTIRELEY DIFFERENT ADDRESS by the so called EVRI). Funds lost and extra stress for seller
Where is the fairness in all of these when Amazon keeps pushing the goalpost and frustrating sellers effort at making a slightly decent sales and tiny bit of profit just to keep the bills paid
The whole Amazon process needs overhauling and its time someone within amazon takes an holistic view of how sellers are being treated. It's just too depressing and frustrating doing business with our Business Partner Amazon
0 replies
Seller_gm4dtnwkbHJUi
Another denial despite appeal....it is even more upsetting when they say we will no longer answer any further communication. This is bullying in all form and really annoying
We have reviewed the information you provided and have denied your reimbursement request for order 202-3328415-2759531. We understand that you may not agree, however, we stand by our decision and unfortunately will not be able to reply to further communications about this issue.
We are here to help.
You can learn more about which use cases are eligible for reimbursement via SAFE-T, which restrictions apply, and how to successfully file and manage a claim by reviewing the applicable reimbursement policy.
-- Reimbursement policy for seller-fulfilled orders with Amazon Prepaid Return Labels (APRL):
https://sellercentral-europe.amazon.com/help/hub/reference/G202175000
-- Reimbursement policy for Seller Fulfilled Prime (SFP) orders:
https://sellercentral-europe.amazon.com/help/hub/reference/G202109110
-- Reimbursement policy for Customer Service by Amazon (CSBA) orders:
https://sellercentral-europe.amazon.com/gp/help/G7KCD8BYQER79WWJ
Account Specialist
SAFE-T Programme
@Winston_Amazon Any fairness in this day light robbery by Amazon?
Seller_yh1NcbrrR09Ea
This is the same here, Amazon is just losing my money. Havent received my items back and amazon refunds. We might aswell just allow amazon to do all their orders. This is not profiting for small businesses
Seller_AVteysPitiEJq
I've had just had a safe-t denied. Buyer used performance or quality not adequate and my claim was denied saying 'sellable condition'. If Safe-T deem it sellable, how can the quality or perfomance be inadequate?
Also, the claim was turned down on the second item where they buyer said 'wrong colour'. I sent in an image of the returned product where the item matches the picture perfectly on the product page.
Another claim was approved and it was practically the same thing.
It really gets you down when Amazon do this as we genuinely can't afford to run a business this way. Buyers don't think we're humans and think they can try before buying.
Roll on retirement day - quite a few years to go but, by jolly, it can't come quick enough
Seller_uP9LqiYV3yKFy
Sadly amazon is set up to earn a pecentage of turnover, the higher the turnover the more they make
Most sellers are small businesses on amazon who concentrate on profit not turnover
We sell food, if its returned because they changed their minds its thrown in the bin, we cannot put something back on the shelf when it gone outside of our control
So the odd return we get, we lose the money from the sale, we are charged the return postage and then lose the product cost
And amazon wonders why small businesses are not keen on selling on amazon anymore, the fun days are over - long and well gone
Seller_lncJ33ORWEySW
We tried our first ever SAFE-T claim as we believed we had an iron cast case, instantly denied so we responded with Amazon own policy.
"1. When can I file a SAFE-T reimbursement claim?
You can file a SAFE T claim if we refunded a customer on your behalf, the amount refunded to the customer has been deducted from your seller account and one of the following use cases applies: The customer has misused our return or refund policy."
The item was damaged by the customer and returned to you in unsellable condition.
In our case the customer had purchased a complete shaver head which has a strong plastic head guard on top to protect the foil, also the packaging we use is double walled to offer additional protection in transit.
The item returned had a foil that was ripped and shredded even though the plastic head guard was in perfect condition and in place The packaging was also in perfect condition.
Unfortunately, Amazon have managed to educate so many customers into believing it is all ok to buy a product then return the old broken piece to obtain a full refund and therefore not costing anything to the buyer.
I would never purchase any Amazon warehouse returns as I am sure a lot will fall into the above scenario.
In our view the Amazon SAFE-T system clearly has been dreamt up as another “try and make third party sellers feel safer selling on amazon” Complete Joke.
Seller_EkGoiphKgUnUI
I had a product returned damaged with another sellers FNSKU on it... Clear undeniable evidence that it was not my property - do you think SS listened one bit, not even the slightest.
The purpose of AmazonsSafe-T and reimbursement policy is to help Amazon to keep your money in their tight fists. On that basis, its working perfectly as intended....
Seller_voW9gFQs6cI1A
We had a customer return an item saying it was faulty (drawing ink) obviously it was not faulty and we instantly knew they just wanted a free return. What we did not expect was that the entire bottle was completely empty. They had used all 500ml of ink.
We raised a safe t which was granted but got refund about a 1/3 of the money it cost (not enough to even cover the return label).
Amazon are now a joke
Seller_88VOSmGPzIQ8p
Its the same here !
The Amazon returns process in open to manipulation by customers, it is sole destroying when we see this happening near enough on a daily basis.
As more customers understand the returns process is open to abuse, ordinary people are committing fraud, and they think its ok because its Amazon, when in actual fact its small businesses like us that take the hit daily.
A customer we sent a message to recently had received a full refund by Amazon customer service, when questioned the customer said Amazon told them they that could keep our item and have a full refund, and don't listen to the seller asking to pick the item up!! - i'm speechless.. It can not carry on.
Seller_iwDZC5h1MCUbw
You can try to make a complaint to managingdirector@amazon.co.uk but you won't get a reply if it is a SAFE-T complaint. We have tried so many times despite the issue being covered by the SAFE-T policy.
SAFE-T is that vague sellers will never know what criteria Amazon uses to determine which claims are granted and those that aren't.
Seller_tcjTAYWS9J4EP
The final kick in the teeth is even if you win one, you only get 20% back. Why??
