No link to reupload documents - No Identity Verification Link
After completed virtual identity verification with Amazon, we received an email stated that we need to reupload the identity documents. They suggested us to go to Seller Account Information page in Seller Central, and we will see the banner about the re-verification requirements with “Start re-verification” link. But, we can't find that link. We contact Amazon Support asked them to send the link to start reupload, no link was sent until now.
Is there any way to start the identity re-verification? Where to find that link?
Also, the warning banner "Your account is at risk of deactivation. A critical event has occurred with your account that has caused it to be at risk of deactivation." still appears in our Seller Central page. And almost 100 of our listings fell into "Stranded Inventory". How to fix this issue?
Your help is greatly appreciated.
Thank you.
No link to reupload documents - No Identity Verification Link
After completed virtual identity verification with Amazon, we received an email stated that we need to reupload the identity documents. They suggested us to go to Seller Account Information page in Seller Central, and we will see the banner about the re-verification requirements with “Start re-verification” link. But, we can't find that link. We contact Amazon Support asked them to send the link to start reupload, no link was sent until now.
Is there any way to start the identity re-verification? Where to find that link?
Also, the warning banner "Your account is at risk of deactivation. A critical event has occurred with your account that has caused it to be at risk of deactivation." still appears in our Seller Central page. And almost 100 of our listings fell into "Stranded Inventory". How to fix this issue?
Your help is greatly appreciated.
Thank you.
0 replies
Atlas_Amazon
Hello @Seller_A69HGKpMr7c9r
Thank you for the information provided. I understand that you are having some difficulty in completing the verification on the account.
We understand how frustrating this can be and have ensured that your information has been forwarded to the correct teams for further review.
Please allow time for our team to investigate your concern. Once we have an update available, we will attempt to get it communicated with you. We appreciate you working with us on this concern.
Best,
Atlas
