NEGATIVE FEEDBACK
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Christine_Amazon @Daryl_Amazon
Case ID: 17235431621
701-0427826-6999422
We kindly request that you remove the negative feedback left on this order. The situation is as follows: The customer placed the order, and we shipped the item. The item was delivered, but we later received a message from the customer stating that the order was placed by mistake. The customer requested to return the item and want a full refund.
We informed the customer that return charges would apply because the mistake was on their end. Additionally, Amazon informed the customer that the item can be returned to the seller’s warehouse, but the customer insisted on returning it at no cost.
As a result, the customer left negative feedback, which has affected our rating. We kindly ask that you remove this feedback. You can review our email correspondence with the customer through Amazon Seller Messages for reference.
We appreciate your understanding and hope the negative feedback will be removed.
Thank you!
NEGATIVE FEEDBACK
@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Christine_Amazon @Daryl_Amazon
Case ID: 17235431621
701-0427826-6999422
We kindly request that you remove the negative feedback left on this order. The situation is as follows: The customer placed the order, and we shipped the item. The item was delivered, but we later received a message from the customer stating that the order was placed by mistake. The customer requested to return the item and want a full refund.
We informed the customer that return charges would apply because the mistake was on their end. Additionally, Amazon informed the customer that the item can be returned to the seller’s warehouse, but the customer insisted on returning it at no cost.
As a result, the customer left negative feedback, which has affected our rating. We kindly ask that you remove this feedback. You can review our email correspondence with the customer through Amazon Seller Messages for reference.
We appreciate your understanding and hope the negative feedback will be removed.
Thank you!
2 replies
Josh_Amazon
Hello @Seller_eS5JzxLla1MGP,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you are experiencing with your feedback removal request. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
