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Seller_F0J1g9sdxScoe

Invalid charge methord stuck

We have been stuck on the invalid charge for a week now !

Have been trading actively for 2 months and frequent fba shipments have been sent in. Suddenly received invalid charge message on the account and now cannot do anything apart from update card. We have updated the card several time , all information is accurate and valid. Amazon have even authorised £1 on the bank accounts and we had to do the bank one time password when adding the card. We have waited 72 hours and still says invalid charge! When we added the card it says "successfully verified"

I see lots of sellers have this issue , amazon sort this out and provide us with a resolution !

Please actively help us on this issue . There is NO issue with card details or bank as you have authorised the deductions !

I wait your reply

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1 reply
Account Setup
Tags:Bank account, Billing, Credit card
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user profile
Seller_F0J1g9sdxScoe

Invalid charge methord stuck

We have been stuck on the invalid charge for a week now !

Have been trading actively for 2 months and frequent fba shipments have been sent in. Suddenly received invalid charge message on the account and now cannot do anything apart from update card. We have updated the card several time , all information is accurate and valid. Amazon have even authorised £1 on the bank accounts and we had to do the bank one time password when adding the card. We have waited 72 hours and still says invalid charge! When we added the card it says "successfully verified"

I see lots of sellers have this issue , amazon sort this out and provide us with a resolution !

Please actively help us on this issue . There is NO issue with card details or bank as you have authorised the deductions !

I wait your reply

Account Setup
Tags:Bank account, Billing, Credit card
00
10 views
1 reply
Reply
0 replies
user profile
Roberto_Amazon
In reply to: Seller_F0J1g9sdxScoe’s post

Hello! @Seller_F0J1g9sdxScoe

This is Roberto. This is Roberto, I wanted to follow up on your post, I see that your charge method in the UK has been validated.

There could be a number of reasons why your card is validated in the UK market but not in the rest. Some of the most common ones:

  • The card must be chargeable in the currency of the Amazon store or stores for which the card is being provided.
  • The card must not be a prepaid, virtual or gift card.

Additional reasons why the method is being marked as invalid:

  • The number that you entered must match the number on your credit or debit card.
  • The billing address that you entered must match the billing address on your credit or debit card statement.
  • The CVV code that you entered must match the code on your credit or debit card.
  • The card expiry date must be at least six months from when you add the card.
  • The cardholder’s name that you entered must match the cardholder’s name on your credit or debit card (in the Latin-script alphabet).
  • The card must have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial institution, the code that you entered must match the code sent to the cardholder via SMS, email or token.
  • Multi-factor authentication must be completed. For existing cards, please re-add the card in Seller Central and complete the authentication challenge.

See more information here: Seller credit or debit card FAQ. I acknowledge this is a frustrating step; however, if you have already contacted our Support team, I encourage you to create a thread in the appropriate Forums market where the issue is still present, make sure to include the case ID.

Thanks,

Roberto

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Seller_F0J1g9sdxScoe

Invalid charge methord stuck

We have been stuck on the invalid charge for a week now !

Have been trading actively for 2 months and frequent fba shipments have been sent in. Suddenly received invalid charge message on the account and now cannot do anything apart from update card. We have updated the card several time , all information is accurate and valid. Amazon have even authorised £1 on the bank accounts and we had to do the bank one time password when adding the card. We have waited 72 hours and still says invalid charge! When we added the card it says "successfully verified"

I see lots of sellers have this issue , amazon sort this out and provide us with a resolution !

Please actively help us on this issue . There is NO issue with card details or bank as you have authorised the deductions !

I wait your reply

10 views
1 reply
Account Setup
Tags:Bank account, Billing, Credit card
00
Reply
user profile
Seller_F0J1g9sdxScoe

Invalid charge methord stuck

We have been stuck on the invalid charge for a week now !

Have been trading actively for 2 months and frequent fba shipments have been sent in. Suddenly received invalid charge message on the account and now cannot do anything apart from update card. We have updated the card several time , all information is accurate and valid. Amazon have even authorised £1 on the bank accounts and we had to do the bank one time password when adding the card. We have waited 72 hours and still says invalid charge! When we added the card it says "successfully verified"

I see lots of sellers have this issue , amazon sort this out and provide us with a resolution !

Please actively help us on this issue . There is NO issue with card details or bank as you have authorised the deductions !

I wait your reply

Account Setup
Tags:Bank account, Billing, Credit card
00
10 views
1 reply
Reply
user profile

Invalid charge methord stuck

by Seller_F0J1g9sdxScoe

We have been stuck on the invalid charge for a week now !

Have been trading actively for 2 months and frequent fba shipments have been sent in. Suddenly received invalid charge message on the account and now cannot do anything apart from update card. We have updated the card several time , all information is accurate and valid. Amazon have even authorised £1 on the bank accounts and we had to do the bank one time password when adding the card. We have waited 72 hours and still says invalid charge! When we added the card it says "successfully verified"

I see lots of sellers have this issue , amazon sort this out and provide us with a resolution !

Please actively help us on this issue . There is NO issue with card details or bank as you have authorised the deductions !

I wait your reply

Account Setup
Tags:Bank account, Billing, Credit card
00
10 views
1 reply
Reply
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Roberto_Amazon
In reply to: Seller_F0J1g9sdxScoe’s post

Hello! @Seller_F0J1g9sdxScoe

This is Roberto. This is Roberto, I wanted to follow up on your post, I see that your charge method in the UK has been validated.

There could be a number of reasons why your card is validated in the UK market but not in the rest. Some of the most common ones:

  • The card must be chargeable in the currency of the Amazon store or stores for which the card is being provided.
  • The card must not be a prepaid, virtual or gift card.

Additional reasons why the method is being marked as invalid:

  • The number that you entered must match the number on your credit or debit card.
  • The billing address that you entered must match the billing address on your credit or debit card statement.
  • The CVV code that you entered must match the code on your credit or debit card.
  • The card expiry date must be at least six months from when you add the card.
  • The cardholder’s name that you entered must match the cardholder’s name on your credit or debit card (in the Latin-script alphabet).
  • The card must have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial institution, the code that you entered must match the code sent to the cardholder via SMS, email or token.
  • Multi-factor authentication must be completed. For existing cards, please re-add the card in Seller Central and complete the authentication challenge.

See more information here: Seller credit or debit card FAQ. I acknowledge this is a frustrating step; however, if you have already contacted our Support team, I encourage you to create a thread in the appropriate Forums market where the issue is still present, make sure to include the case ID.

Thanks,

Roberto

00
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user profile
Roberto_Amazon
In reply to: Seller_F0J1g9sdxScoe’s post

Hello! @Seller_F0J1g9sdxScoe

This is Roberto. This is Roberto, I wanted to follow up on your post, I see that your charge method in the UK has been validated.

There could be a number of reasons why your card is validated in the UK market but not in the rest. Some of the most common ones:

  • The card must be chargeable in the currency of the Amazon store or stores for which the card is being provided.
  • The card must not be a prepaid, virtual or gift card.

Additional reasons why the method is being marked as invalid:

  • The number that you entered must match the number on your credit or debit card.
  • The billing address that you entered must match the billing address on your credit or debit card statement.
  • The CVV code that you entered must match the code on your credit or debit card.
  • The card expiry date must be at least six months from when you add the card.
  • The cardholder’s name that you entered must match the cardholder’s name on your credit or debit card (in the Latin-script alphabet).
  • The card must have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial institution, the code that you entered must match the code sent to the cardholder via SMS, email or token.
  • Multi-factor authentication must be completed. For existing cards, please re-add the card in Seller Central and complete the authentication challenge.

See more information here: Seller credit or debit card FAQ. I acknowledge this is a frustrating step; however, if you have already contacted our Support team, I encourage you to create a thread in the appropriate Forums market where the issue is still present, make sure to include the case ID.

Thanks,

Roberto

00
user profile
Roberto_Amazon
In reply to: Seller_F0J1g9sdxScoe’s post

Hello! @Seller_F0J1g9sdxScoe

This is Roberto. This is Roberto, I wanted to follow up on your post, I see that your charge method in the UK has been validated.

There could be a number of reasons why your card is validated in the UK market but not in the rest. Some of the most common ones:

  • The card must be chargeable in the currency of the Amazon store or stores for which the card is being provided.
  • The card must not be a prepaid, virtual or gift card.

Additional reasons why the method is being marked as invalid:

  • The number that you entered must match the number on your credit or debit card.
  • The billing address that you entered must match the billing address on your credit or debit card statement.
  • The CVV code that you entered must match the code on your credit or debit card.
  • The card expiry date must be at least six months from when you add the card.
  • The cardholder’s name that you entered must match the cardholder’s name on your credit or debit card (in the Latin-script alphabet).
  • The card must have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial institution, the code that you entered must match the code sent to the cardholder via SMS, email or token.
  • Multi-factor authentication must be completed. For existing cards, please re-add the card in Seller Central and complete the authentication challenge.

See more information here: Seller credit or debit card FAQ. I acknowledge this is a frustrating step; however, if you have already contacted our Support team, I encourage you to create a thread in the appropriate Forums market where the issue is still present, make sure to include the case ID.

Thanks,

Roberto

00
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