3 ITEM SHOWING AS DELIVERED THIS WEEK AND SIGNED FOR BUT A-Z CLAIM REFUNDED TO BUYER
Why is amazon awarding a refund to the buyer at my expense when item shows signed for and delivered with photo.
Reason given by amazon is we can see item has been delivered but customer has not received so we will not count this againt for ODR but seller funded.
3 ITEM SHOWING AS DELIVERED THIS WEEK AND SIGNED FOR BUT A-Z CLAIM REFUNDED TO BUYER
Why is amazon awarding a refund to the buyer at my expense when item shows signed for and delivered with photo.
Reason given by amazon is we can see item has been delivered but customer has not received so we will not count this againt for ODR but seller funded.
0 replies
Angie_Amazon
Hello @Seller_YA6UgSVGiX3Wu,
Can you please provide the affected order ID?
Once I have this information, I'll have a look into your appeal information and the order to find if we can send it for re-investigation with the A-Z team.
Regards,
Angie ☄️
