New seller, First 2 items sold tracking hasnt updated in 4 days
Hi, im a new seller and my first 2 items sold I posted them the next day via amazon Evri labels and the tracking on both of them hasnt updated since the 30th which is a bit worrying.
Should I refund the buyers or send replacements? I cant get a reply from Evri. I dont want my account to fall into bad health.
Any advise please?
New seller, First 2 items sold tracking hasnt updated in 4 days
Hi, im a new seller and my first 2 items sold I posted them the next day via amazon Evri labels and the tracking on both of them hasnt updated since the 30th which is a bit worrying.
Should I refund the buyers or send replacements? I cant get a reply from Evri. I dont want my account to fall into bad health.
Any advise please?
Seller_DROodOAYHftnc
No, never refund until you know they are potentially ‘lost’, and I would always message you customer first to ask them to wait a few more days due to possible delays…and NEVER just send replacements as the first ones could arrive and your customer then has 2.
Always refund (if you need to) and tell them to re-order rather than sending replacements.
Sadly some customers know how to play the system and get a refund AND the item for free.
0 replies
Seller_qZO3ZCjoBXEeL
You bought shipping on Amazon so providing you shipped by the required ship time you are protected from account defects - I’d just wait.
Seller_DROodOAYHftnc
No, never refund until you know they are potentially ‘lost’, and I would always message you customer first to ask them to wait a few more days due to possible delays…and NEVER just send replacements as the first ones could arrive and your customer then has 2.
Always refund (if you need to) and tell them to re-order rather than sending replacements.
Sadly some customers know how to play the system and get a refund AND the item for free.
