Assistance Required for Purchase Error on Amazon.com.
Dear [Amazon Seller Support/Customer Support],
I hope this email finds you well.
I am writing to bring to your attention an issue that buyers are experiencing while attempting to purchase my products on Amazon.com. Several customers have reported seeing the error message: "Sorry, something went wrong" during the purchase process. This issue is affecting sales and customer experience.
I kindly request your assistance in investigating and resolving this matter at the earliest. Below are the details of my account and affected product(s):
Seller Name: -
Seller ID: -
ASIN(s) of Affected Product(s): All product
Platform: Amazon.com
Please let me know if you require any additional information or steps from my side to resolve this issue promptly. I would appreciate it if you could update me on the progress of this request at your earliest convenience.
Thank you for your support. I look forward to your response.
Best regards,
Manish Kumar Singh
[moderator updated thread]
Assistance Required for Purchase Error on Amazon.com.
Dear [Amazon Seller Support/Customer Support],
I hope this email finds you well.
I am writing to bring to your attention an issue that buyers are experiencing while attempting to purchase my products on Amazon.com. Several customers have reported seeing the error message: "Sorry, something went wrong" during the purchase process. This issue is affecting sales and customer experience.
I kindly request your assistance in investigating and resolving this matter at the earliest. Below are the details of my account and affected product(s):
Seller Name: -
Seller ID: -
ASIN(s) of Affected Product(s): All product
Platform: Amazon.com
Please let me know if you require any additional information or steps from my side to resolve this issue promptly. I would appreciate it if you could update me on the progress of this request at your earliest convenience.
Thank you for your support. I look forward to your response.
Best regards,
Manish Kumar Singh
[moderator updated thread]
0 replies
Connor_Amazon
Hi @Seller_OBKCqB15o0bOB
Connor from Amazon here, thanks for reaching out.
We are not Seller Support but we do work with that team directly, for buyer issues you will need to reach out to Seller Support directly by creating a support case via this link:
https://sellercentral.amazon.com/cu/contact-us
From there they will be able to dive into the problem and provide next steps.
Best,
Connor
Seller_CW0P5hgbsiqWX
OP: " "Sorry, something went wrong" during the purchase process. This issue is affecting sales and customer experience"
Let's start with the basics.
1. Is your product live on the Amazon site?
2. Xan you find your product on the site by entering Amazon as a buyer?
3. Are you attempting to buy your own product, as if it was a test? You can't, Amazon has fixed the site to display those messages when sellers attempt to buy their own products.
4. If your product is live on the site, it can be purchased by others.
5. If your seller's name does not show up as the seller, or one of the sellers, your listing is not live.
