Customer Saying Items Arrived Too Late
Never used to be much of an issue this, very occasionally I would get a message from a customer saying the item was late and they need a refund.
Over the last couple of weeks I am getting many messages asking me for a Refund as the item hasn't arrived on time and it is too late to be used. Almost always these messages come on the Expected Delivery date or the day afterwards. I am getting it all hours of the day and it is driving me mad.
I know Royal Mail can be slow but is there any kind of change in Amazon messaging which anyone is aware of which is driving this?
This is particularly impacting Letter Post sent by Royal Mail where there is no tracking.
This is different to the Item is Lost messages I get which I am used to (and still get!).
Customer Saying Items Arrived Too Late
Never used to be much of an issue this, very occasionally I would get a message from a customer saying the item was late and they need a refund.
Over the last couple of weeks I am getting many messages asking me for a Refund as the item hasn't arrived on time and it is too late to be used. Almost always these messages come on the Expected Delivery date or the day afterwards. I am getting it all hours of the day and it is driving me mad.
I know Royal Mail can be slow but is there any kind of change in Amazon messaging which anyone is aware of which is driving this?
This is particularly impacting Letter Post sent by Royal Mail where there is no tracking.
This is different to the Item is Lost messages I get which I am used to (and still get!).
0 replies
Seller_540qgZMXuuXdD
I'm getting more of these, too. Amazon guess when items without full tracking are going to show up, which helps no one. Perhaps they've started sending messages?
Seller_ae51e0CJoHqCX
It is a major issue now and the problem is that Amazon will never engage with sellers on issue of this nature.
At one time, service was all about trying to exceed expectations but Amazon are now making promises to the customers to raise the expectation to a level that cannot be made and this in turn creates bad faith.
Prime deliveries are generally next day and Amazon Prime make you put this on a tracked 24 which is fine until there is slight delay and a few hours into the day the customer now believes this to be a guarantee and simply entitled to have it for nothing.
It's not good especially when customers are now ordering from Amazon making the assumption that everything they order is a next day guaranteed delivery and if it isn't made then they are entitled to something for missing what is essentially a target.
Seller_TufyJDtetbrlU
ive noticed a few more of these aswell compared to the usual.
