Account Deactivated on verification
My Account has been deactivatted after one year working fine.just asked for identity verification and has provided utility bills and the bank statement but still says we are unable to verify your primary identity addres.......if knows plz help.thanks
Account Deactivated on verification
My Account has been deactivatted after one year working fine.just asked for identity verification and has provided utility bills and the bank statement but still says we are unable to verify your primary identity addres.......if knows plz help.thanks
4 replies
Seller_XLjJGOlApZLOy
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Seller_XLjJGOlApZLOy
Hello,
We are contacting you as we need some additional documentation to continue with your account verification
What happens if I do not send the required documents?
If you do not provide the requested documents your Amazon UK or Amazon European store’s account verification may be impacted.
Address verification documents:
What documents should I provide?
Please provide a scanned copy of a certified bank letter for the primary contact person / beneficial owner.
What are the document requirements?
-- The document must be dated within the last 180 days.
-- The document must show the bank name and the bank logo.
-- The document must be signed or stamped by the bank.
-- The document must include the account holder's name, residential address, and bank account number.
-- The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and a certified translation.
How do I submit the required documents?
To continue with your account verification, complete the following steps to provide the requested document:
1. Go to the "Identity information" section of Seller Central:
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard
2. Follow the prompts to upload the required document.
3. Click Save and "Submit for verification".
Once we have received the required documents, we will continue with your verification.
We're here to help
If you have any questions, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support
The Amazon Payments team
Seller_RyBiR05Djvp7V
Hello @Seller_XLjJGOlApZLOy,
This is Amelia from Amazon to assist you.
My Account has been deactivatted after one year working fine.just asked for identity verification and has provided utility bills and the bank statement but still says we are unable to verify your primary identity addres.......if knows plz help.thanks
Based on the post above, we understand you would like to get assistance in regards to the account deactivation.
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please note that, verification decisions are final and are based on the information and documentation that we have received from you.
There are several reasons why team may have declined to open your account. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
Amelia
