URGENT - Our payment disbursments have been delayed for more than 7 business days - waiting on 6 figures
Hello all,
Our Amazon seller account has a daily payment disbursement feature which allows us to request available balances every 24h from Amazon, and it has been this way for more than 2 years without an issue.
About a week ago now the daily deposits stopped showing up in our company's bank account.
On the Amazon side, in our payments dashboard, it shows that the disbursements have been sent from Amazon's side, and there are trace IDs (our bank is Canadian and they actually can't do anything with the trace IDs apparently)
We continued to request a daily disbursement, and Amazon kept acknowledging the request and deducting the amount from our account level reserve however, nothing gets deposited into our company bank account. This cycle of requesting a daily disbursement while nothing getting deposited into our bank account continues to this day, it has been more than 7 business days now without a single dollar received from Amazon.
As of today, we are waiting on 6 figures of disbursement money from Amazon..
We have contacted Seller Support with the issue and they gave us a complete run around resulting in no new information or resolution to our problem.
We have confirmed the bank accounts never changed
We confirmed the credit card is still valid
We confirmed the business address never got changed
Does anyone have any helpful solutions or suggestions for this issue? As I am sure you all can appreciate, a disruption in cash flow for weeks on end is devastating to a business.
Thank you in advance.
URGENT - Our payment disbursments have been delayed for more than 7 business days - waiting on 6 figures
Hello all,
Our Amazon seller account has a daily payment disbursement feature which allows us to request available balances every 24h from Amazon, and it has been this way for more than 2 years without an issue.
About a week ago now the daily deposits stopped showing up in our company's bank account.
On the Amazon side, in our payments dashboard, it shows that the disbursements have been sent from Amazon's side, and there are trace IDs (our bank is Canadian and they actually can't do anything with the trace IDs apparently)
We continued to request a daily disbursement, and Amazon kept acknowledging the request and deducting the amount from our account level reserve however, nothing gets deposited into our company bank account. This cycle of requesting a daily disbursement while nothing getting deposited into our bank account continues to this day, it has been more than 7 business days now without a single dollar received from Amazon.
As of today, we are waiting on 6 figures of disbursement money from Amazon..
We have contacted Seller Support with the issue and they gave us a complete run around resulting in no new information or resolution to our problem.
We have confirmed the bank accounts never changed
We confirmed the credit card is still valid
We confirmed the business address never got changed
Does anyone have any helpful solutions or suggestions for this issue? As I am sure you all can appreciate, a disruption in cash flow for weeks on end is devastating to a business.
Thank you in advance.
3 replies
Seller_Kg11IGBuE30Ri
I am facing the same issue from last 7 days and my bank is also Canadian.
LeviDylan_Amazon
Hello @Seller_IZCaJZ8kTlVS1,
Thank you for reaching out on the Seller Forums.
I see that you have concerns with your disbursement schedule and you have questions about how to get this resolved.
You mentioned that you have contacted support about this issue, can you share the relevant case ID's here in this thread, so we can take a look?
Also, I am engaging a Community Manager to review this further for you.
If you have any additional questions or updates to provide, please feel free to reach back out in this this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_IZCaJZ8kTlVS1
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
Please also confirm in this thread if you are still experiencing issues with payments. I just reviewed your account and everything seems to be working properly.
I look forward to hearing from you.
Have a great day!
Nano
