A-Z Claim granted - Royal Mail have signature and date and time of delivery
Hi,
We sent a parcel out via Royal Mail signed for, Royal Mail have a signature as well as date and time, customer claimed non delivery via A-Z claim. It has obviously been granted and refunded, is it worth taking further and appealing and any advice on what I should say in my appeal? ANy help appreciated. Its not the first time but its happening more frequently so wonder how others deal with it?
Kind regards
Burash Ltd
A-Z Claim granted - Royal Mail have signature and date and time of delivery
Hi,
We sent a parcel out via Royal Mail signed for, Royal Mail have a signature as well as date and time, customer claimed non delivery via A-Z claim. It has obviously been granted and refunded, is it worth taking further and appealing and any advice on what I should say in my appeal? ANy help appreciated. Its not the first time but its happening more frequently so wonder how others deal with it?
Kind regards
Burash Ltd
0 replies
Sarah_Amzn
Hello @Seller_fZrbKU9cqcbFd,
Thank you for posting on Forums!
This is Sarah with Amazon.
Have you already contacted Seller Support? If yes, could you please share the Case ID?
Best regards,
Sarah.
