URGENT! I closed my account 3 months ago but I received an order?
I need help and need to be connected with customer support. I closed my account 90 days ago and am now being charged a fee for an MX and CN account. I suddenly received an order through email.
Please help!
URGENT! I closed my account 3 months ago but I received an order?
I need help and need to be connected with customer support. I closed my account 90 days ago and am now being charged a fee for an MX and CN account. I suddenly received an order through email.
Please help!
0 replies
Seller_z3XfkorVSmnEY
Can you still log in to sellercentral? If so, that's where real orders will be. People have been known to spoof ship now emails without a real order.
Seller_LImVvUWeyiCfQ
In addition to what @Seller_z3XfkorVSmnEY stated, if you're still being charged for Mexico and Canada, you likely still have listings there. If you can still log in and there are listings, delete them and place those marketplaces on vacation.
I don't see how you could have close just one portion of a unified account, however. Closing one should have closed all of them.
Another reason could be you had an outstanding balance on Mexico or Canada and Amazon is now attempting to collect that balance.
CR_Amazon
@Seller_IuMXV4JU6QAyX
Hello there, my name is CR and wanted to hop in and provide you with some information on how you need to close your account. From what I can tell, your US account is inactive, but your selling account remains active/in non-closed status and you are still on the professional selling plan. . This link provides you with information on the steps you need to take to fully close your account. I've provided an excerpt from that below:
You can choose to downgrade your account from a Professional selling plan to an Individual selling plan if you don't want to be charged a monthly subscription fee. To downgrade your account to an Individual selling plan, click Selling on Amazon in Manage Your Services. For more information, go to Selling plans.
If you choose to close your account, go to Settings and click Account Info. In the Account Management section on the left hand side of the page, click Close Account. Fill in all the required fields and click Send to submit your request. We will then contact you for assistance. You will receive a confirmation email once your account has been closed, or an email detailing why your account can't be closed at this time and additional steps required. Note that you must close each regional account individually: North America, Europe, Japan, and Australia. If you keep any accounts open with a Professional selling plan and have buyable listings, you will still be subject to a monthly subscription fee.
Steps to take before closing your seller account
If you decide to permanently close your account, follow these steps:
- Fulfill any outstanding orders.
- Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
- Wait until you have a zero balance in your account (your next disbursement or charge date).
- Resolve all of your transactions with buyers, including issuing any necessary refunds.
- Confirm that your bank account informationon file is up-to-date to receive a final payment.
- Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
If you need more information, please reach out directly to Seller Support by following this link.
CR_Amazon
