Help with buyer making replacement request before item even received
Mods, case number 14968958361 is for a purchase where the buyer had not received the item yet and put in for a replacement claiming the wrong item was sent. After 7-8 rounds with seller support, I have still NOT received any answer other than it is fine we let a replacement be sent before the item was even received.
It is an FBA item. Now my "Voice of the Customer" has a hit on it for a return due to the wrong item being received when it was 1 FBA and 2, not even received yet. And, I will have to sell the item as a used item now and take another hit.
This is exactly why I have let 1/2 my ASINS sell out and will not be listing them on Amazon any more. This item, if I sell it used, takes a loss or breaks even. I will no longer sell any items in this category due to this type of "service". Please help.
@Dominic_Amazon
Help with buyer making replacement request before item even received
Mods, case number 14968958361 is for a purchase where the buyer had not received the item yet and put in for a replacement claiming the wrong item was sent. After 7-8 rounds with seller support, I have still NOT received any answer other than it is fine we let a replacement be sent before the item was even received.
It is an FBA item. Now my "Voice of the Customer" has a hit on it for a return due to the wrong item being received when it was 1 FBA and 2, not even received yet. And, I will have to sell the item as a used item now and take another hit.
This is exactly why I have let 1/2 my ASINS sell out and will not be listing them on Amazon any more. This item, if I sell it used, takes a loss or breaks even. I will no longer sell any items in this category due to this type of "service". Please help.
@Dominic_Amazon
0 replies
Cade_Amazon
Hello @Seller_tAfXR7sVBEoZS,
Thank you for your post. I hope all is well.
From the information you have provided, I see that a customer is requesting a replacement for the product they have purchased before the product have arrived to them.
Please report any abusive behavior using the Report Abuse tool on the Account Health Dashboard. If you are brand registered, you can also file a report through the Brand Registry report abuse tool. All reports are thoroughly investigated by our team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
So we can offer the best guidance, I have transferred your information to a community manager as well.
If you have additional questions or concerns, please let us know in this thread.
Best,
Cade
Tatiana_Amazon
Hi @Seller_tAfXR7sVBEoZS,
Tatiana from Amazon here -- just hopping in to add to the information provided by @Cade_Amazon.
I've looked into case 14968958361 and I see you were given some information about how to file an FBA Reimbursement. This is the exact course of action I would suggest taking as well. As stated in the case, we allow FBA reimbursement requests to be made after 60 days from the original refund. This allows time for the original product to either be found or received by the FBA fulfillment center. If the product is not located within those 60 days, you may file for a reimbursement at that time. You can follow the steps here when the time comes to file that claim.
Tatiana
