I totally get your point, but the OP has a point too. Regardless of which carrier you use, you will always get that one order that goes missing, or is left in a bin, or is folded when marked not to, etc. And when the customer says “The problem isn’t the seller but the delivery person who just threw it on the lawn at the bottom of the drive - 1 star” on an item marked “Fragile - Art & Glass” in neon green, apart from reply, there’s not much you can do. It won’t be removed. Seems odd to punish us for choosing a specific carrier when they all make mistakes and almost none are down to us. And in some cases, options are limited. You’re both right. But by god, I hate delivery companies. Every last one!