Auto-Authorized Return OUT OF POLICY – Extremely Unfair!
Dear Amazon Support,
I’m writing to raise a serious concern regarding a return request on Order ID 407-0789119-9209947.
Order Date: 23-Dec-2024
Delivered: 27-Dec-2024
Return Requested: 11 June 2025 (i.e., after 167 days)
Status: Auto-authorized despite showing "Out of policy"
The buyer claimed “Different from what was ordered” — without any buyer comments, evidence, or communication — and Amazon auto-authorized the return instantly, even though it's clearly out of return policy.
❗ Major Issues:
This return was requested after more than 5 months, way outside Amazon’s return window.
The system still allowed auto-authorization and return label generation, despite showing "Out of policy" in the interface.
As a seller, I am being penalized for Amazon’s system inconsistency.
Amazon is a global marketplace. How can sellers trust the platform if it doesn’t even uphold its own return timelines? We invest in providing genuine service, and such actions directly encourage policy misuse and fraudulent returns.
I request:
Immediate investigation and reversal of this auto-authorization.
An explanation as to why the system allowed an out-of-policy return.
Amazon to take accountability for enforcing fair and consistent policies for sellers.
Please treat this matter urgently. Seller trust is the backbone of Amazon, and such instances shake that trust.
Sincerely,
DEL ROSKOSH
@Sakura_Amazon_@Adam_Amazon_@Noor_Amazon_
Auto-Authorized Return OUT OF POLICY – Extremely Unfair!
Dear Amazon Support,
I’m writing to raise a serious concern regarding a return request on Order ID 407-0789119-9209947.
Order Date: 23-Dec-2024
Delivered: 27-Dec-2024
Return Requested: 11 June 2025 (i.e., after 167 days)
Status: Auto-authorized despite showing "Out of policy"
The buyer claimed “Different from what was ordered” — without any buyer comments, evidence, or communication — and Amazon auto-authorized the return instantly, even though it's clearly out of return policy.
❗ Major Issues:
This return was requested after more than 5 months, way outside Amazon’s return window.
The system still allowed auto-authorization and return label generation, despite showing "Out of policy" in the interface.
As a seller, I am being penalized for Amazon’s system inconsistency.
Amazon is a global marketplace. How can sellers trust the platform if it doesn’t even uphold its own return timelines? We invest in providing genuine service, and such actions directly encourage policy misuse and fraudulent returns.
I request:
Immediate investigation and reversal of this auto-authorization.
An explanation as to why the system allowed an out-of-policy return.
Amazon to take accountability for enforcing fair and consistent policies for sellers.
Please treat this matter urgently. Seller trust is the backbone of Amazon, and such instances shake that trust.
Sincerely,
DEL ROSKOSH
@Sakura_Amazon_@Adam_Amazon_@Noor_Amazon_
0 replies
Seller_FXhqCuiESGr7U
surely not fair.amazon seller support must check all returns or refund.most of returns are fake.
Seller_JIgIaOJkYZjn6
i had received one customer return after 360 days, item value was 42,000
return reason mentioned as "received different item"
this is all BAU, nobody helps.. doesn't make sense to chase much as nothing would happen, just optimize the cost conidering all this risk, if want to sustain... low price game are always road to bankrupcy with no longe term visibility.
some ppl also offer commodities in low price for around a week and then sale in offline, showing this as reputation...
just plan accordingly, which suits your business objective.
Seller_Gu4l9HDA5F718
I've never personally encountered an issue like that, but I do have a concern. When a customer requests a return, we should ask them to provide valid pictures or contact us first. However, in reality, when a return request is made, the delivery associate immediately proceeds to pick up the item without any prior discussion or verification
Seller_to4UGm0co9Qmf
same issues with us. Amazon not using their brains.
Seller_FhCaiTKvtziFF
there is an option to file safe-t claim for out of policy returns.
Try and update
