Account was deactivated due to inactivity
Hi There. My account was deactivated due to inactivity. There was a request to update payment method and re-verify the identity. I changed charge method, but still getting error: "Unable to charge- assign a valid charge method to restore full access" . My credit card is valid and correct. Also when I follow the link to submit add documents " Reactivate Account"- getting error " Inactive account. You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity" - tried to reach Seller Support, but getting same error and just going round and round. Please kindly help to activate my account. Thank you.
1 reply
Roxy_Amazon
Hello @Seller_jBYJj1dPEvghG,
Thank you for reaching out about your account reactivation issues. I understand how frustrating it can be to encounter errors when trying to restore access to your seller account. Let me address your concerns and provide some important information:
I've contacted the responsible team regarding your situation, and they've informed me that they are in touch with you via case ID 16949401021. They have reviewed the documents you provided, but unfortunately, they were unable to verify your identity based on the submitted documents.
Given the current status, your account will remain inactive until the identity verification process is completed successfully. To move forward, please take the following steps:
- Upload a scanned copy of another government-issued photo identity document to Seller Central within the next 10 days.
- Include all other required documents listed on the "Identity Verification" page.
- Make sure to include the documents that have already been verified as well.
Once you've successfully completed the identity verification process, you should regain full access to the account features.
Thank you for utilizing the Sellers Forum to seek assistance. The community and I are here to help if you need any further clarification on this process. We appreciate your patience as we work to resolve this issue and get your account back up and running.
Best,
-Roxy
