Seller Support has declined even further into a total garbage heap that I really wonder how sustainable it really is at this rate.

We have a product we manufacture and have sold on FBA Amazon for 4+ years. I went to put in a new FBA replenishment order now to ship in new units, and they are rejecting the new order because they say the product is "meltable." Our products have never been meltable, and this is just some random "update" one of their terrible bots made to the listing something in the past few months without our knowledge or input.

So anyways, I go to contact Seller Support to fix this mistake on their end, explained this situation in detail, and this response I get is like "sorry, we are not able to reinstate your product at this time due to a detail error which needs to be corrected." The product is not even suspended at all, its still on the site fine and on MCF, and we don't need any reinstatement. So I respond to Amazon saying they have misread the case, and our product is not suspected and doesn't need reinstatement at all, and its just needs to be updated the "meltable" status fir FBA, which was somehow mistakenly added to it, so we can replenish more FBA inventory.

They consistently reply to my message "sorry we cannot reinstate your product, blah blah..." like they are responding to an entirely different customers ticket, this product I am asking them to fix is not even suspended. So to really explain how much of a failure Seller Support is very difficult to do. Its as if a bot just sends random help pages to inquiries which have nothing to do with the problem at all. We tried to correct them and explain the situation multiple times, but consistently get this response for a completely different false issue which we aren't even having.

With all the new fees and placement fees, lost inventory and slow receiving times I don't even really care to go through much hassle to somehow attempt to contact an actual human at Amazon with any level of reading comprehension. Will probably just leave it as is and just stop doing the FBA, Amazon will be missing a lot of fees from us, but they probably don't even care. Its just curious how much longer this company can last with this insane level of essentially non-customer support, seems like something big is going to break in the future (much bigger than us a relatively small seller on the site).