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Seller_KJSGTEkgWjDXJ

Amazon doesn't reinstate the product due to an image that no longer exists!

Amazon has blocked our product because we have mixed up the labels of the product (we put a new ingredients list image of incoming stock on the product detail page).

We fixed everything as Amazon asked and made everything clear, however, Amazon still uses outdated information from one old image that is removed already and because of that doesn't reinstate the product. It says that we need to remove this image but it is already removed! I sent many screenshots with evidence and tried to explain this to Amazon, but the Support answers with the same template that this image needs to be removed (when it already is). Could someone help me with this issue??

We have been trying to reinstate the listing for more than a month already and we cannot because of this problem of a non-existent image.

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Tags:Account Health, Suspended
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Seller_KJSGTEkgWjDXJ

Amazon doesn't reinstate the product due to an image that no longer exists!

Amazon has blocked our product because we have mixed up the labels of the product (we put a new ingredients list image of incoming stock on the product detail page).

We fixed everything as Amazon asked and made everything clear, however, Amazon still uses outdated information from one old image that is removed already and because of that doesn't reinstate the product. It says that we need to remove this image but it is already removed! I sent many screenshots with evidence and tried to explain this to Amazon, but the Support answers with the same template that this image needs to be removed (when it already is). Could someone help me with this issue??

We have been trying to reinstate the listing for more than a month already and we cannot because of this problem of a non-existent image.

Tags:Account Health, Suspended
00
135 views
2 replies
Reply
2 replies
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Seller_5el4WAbBdKX1z

We have had some of our best selling lines taken down saying NO IMAGE even though the image is compliant and in amazon guidelines. You go round in circles and get the same response. Usually an A.I reply as they say the same thing every time. Theres little to no hope of sorting catalogue errors unfortunately.

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Spencer_Amazon

Hello @Seller_KJSGTEkgWjDXJ,

I am Spencer with Amazon.

Could you provide me with an ASIN so I can investigate this for you?

Regards,

Spencer

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Seller_KJSGTEkgWjDXJ

Amazon doesn't reinstate the product due to an image that no longer exists!

Amazon has blocked our product because we have mixed up the labels of the product (we put a new ingredients list image of incoming stock on the product detail page).

We fixed everything as Amazon asked and made everything clear, however, Amazon still uses outdated information from one old image that is removed already and because of that doesn't reinstate the product. It says that we need to remove this image but it is already removed! I sent many screenshots with evidence and tried to explain this to Amazon, but the Support answers with the same template that this image needs to be removed (when it already is). Could someone help me with this issue??

We have been trying to reinstate the listing for more than a month already and we cannot because of this problem of a non-existent image.

135 views
2 replies
Tags:Account Health, Suspended
00
Reply
user profile
Seller_KJSGTEkgWjDXJ

Amazon doesn't reinstate the product due to an image that no longer exists!

Amazon has blocked our product because we have mixed up the labels of the product (we put a new ingredients list image of incoming stock on the product detail page).

We fixed everything as Amazon asked and made everything clear, however, Amazon still uses outdated information from one old image that is removed already and because of that doesn't reinstate the product. It says that we need to remove this image but it is already removed! I sent many screenshots with evidence and tried to explain this to Amazon, but the Support answers with the same template that this image needs to be removed (when it already is). Could someone help me with this issue??

We have been trying to reinstate the listing for more than a month already and we cannot because of this problem of a non-existent image.

Tags:Account Health, Suspended
00
135 views
2 replies
Reply
user profile

Amazon doesn't reinstate the product due to an image that no longer exists!

by Seller_KJSGTEkgWjDXJ

Amazon has blocked our product because we have mixed up the labels of the product (we put a new ingredients list image of incoming stock on the product detail page).

We fixed everything as Amazon asked and made everything clear, however, Amazon still uses outdated information from one old image that is removed already and because of that doesn't reinstate the product. It says that we need to remove this image but it is already removed! I sent many screenshots with evidence and tried to explain this to Amazon, but the Support answers with the same template that this image needs to be removed (when it already is). Could someone help me with this issue??

We have been trying to reinstate the listing for more than a month already and we cannot because of this problem of a non-existent image.

Tags:Account Health, Suspended
00
135 views
2 replies
Reply
2 replies
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Seller_5el4WAbBdKX1z

We have had some of our best selling lines taken down saying NO IMAGE even though the image is compliant and in amazon guidelines. You go round in circles and get the same response. Usually an A.I reply as they say the same thing every time. Theres little to no hope of sorting catalogue errors unfortunately.

00
user profile
Spencer_Amazon

Hello @Seller_KJSGTEkgWjDXJ,

I am Spencer with Amazon.

Could you provide me with an ASIN so I can investigate this for you?

Regards,

Spencer

00
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user profile
Seller_5el4WAbBdKX1z

We have had some of our best selling lines taken down saying NO IMAGE even though the image is compliant and in amazon guidelines. You go round in circles and get the same response. Usually an A.I reply as they say the same thing every time. Theres little to no hope of sorting catalogue errors unfortunately.

00
user profile
Seller_5el4WAbBdKX1z

We have had some of our best selling lines taken down saying NO IMAGE even though the image is compliant and in amazon guidelines. You go round in circles and get the same response. Usually an A.I reply as they say the same thing every time. Theres little to no hope of sorting catalogue errors unfortunately.

00
Reply
user profile
Spencer_Amazon

Hello @Seller_KJSGTEkgWjDXJ,

I am Spencer with Amazon.

Could you provide me with an ASIN so I can investigate this for you?

Regards,

Spencer

00
user profile
Spencer_Amazon

Hello @Seller_KJSGTEkgWjDXJ,

I am Spencer with Amazon.

Could you provide me with an ASIN so I can investigate this for you?

Regards,

Spencer

00
Reply
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