Automatic returns
Hi all, just a quick query, the customer purchased a book, the item was delivered, then the same day goes for a return request as the order was stated as an accidental order, Amazon auto authorised this, to be sent back to my address, Then I see amazon has refunded the customer and even charged me return postage of £3.35, and I have not yet received the return back, , surely I should not be charged for the return postage in this case,and I understood Amazons policy was to let you refund on the items return your replies would be appreciated
thanks Dave
Automatic returns
Hi all, just a quick query, the customer purchased a book, the item was delivered, then the same day goes for a return request as the order was stated as an accidental order, Amazon auto authorised this, to be sent back to my address, Then I see amazon has refunded the customer and even charged me return postage of £3.35, and I have not yet received the return back, , surely I should not be charged for the return postage in this case,and I understood Amazons policy was to let you refund on the items return your replies would be appreciated
thanks Dave
0 replies
Seller_DTufFoxJuMU0M
all returns are refund on first scan now (basically when the customer drops it off at a postoffice/drop off point) and have been for many months
I would have thought that Amazon would have deducted the £3.35 from the customers refund though since it was an accidental order.
When you receive it back you can put in a safet claim for the return postage
