Account verification failed!
I am writing out of growing frustration and concern regarding my Amazon Seller account, which has been suspended/deactivated due to failed verification, despite me submitting all the correct and valid documents as requested.
I have sent multiple emails and messages through Seller Central, but I keep receiving generic, dismissive responses that do not properly address the issue or provide a clear resolution path. I’ve double-checked my submissions and everything complies with Amazon’s documentation requirements.
- I am extremely distressed because:
- I have inventory stuck in Amazon warehouses.
- I have invested significant money into preparing for sales.
- I am unable to initiate calls or speak to a human for clarification.
- The lack of clear communication is making it impossible to resolve this.
- I urgently need genuine help from someone who can properly review my case, confirm the documents I submitted, and help me reinstate my account. This situation is severely impacting my business, mental health, and finances.
Please escalate this to a senior verification specialist or someone who can intervene.
I appreciate your time and await your urgent response.
Thank you
Kind regards
Account verification failed!
I am writing out of growing frustration and concern regarding my Amazon Seller account, which has been suspended/deactivated due to failed verification, despite me submitting all the correct and valid documents as requested.
I have sent multiple emails and messages through Seller Central, but I keep receiving generic, dismissive responses that do not properly address the issue or provide a clear resolution path. I’ve double-checked my submissions and everything complies with Amazon’s documentation requirements.
- I am extremely distressed because:
- I have inventory stuck in Amazon warehouses.
- I have invested significant money into preparing for sales.
- I am unable to initiate calls or speak to a human for clarification.
- The lack of clear communication is making it impossible to resolve this.
- I urgently need genuine help from someone who can properly review my case, confirm the documents I submitted, and help me reinstate my account. This situation is severely impacting my business, mental health, and finances.
Please escalate this to a senior verification specialist or someone who can intervene.
I appreciate your time and await your urgent response.
Thank you
Kind regards
0 replies
Seller_k2X0L9mVRT0pW
Amazon won’t see this post as you haven’t tagged any mods in. They won’t get involved with verification issues anyway. What gave you provided and what was their last response.
Abella_Amazon
Hello @Seller_jyL9MDkB0aHNu,
This is Abella from Amazon to assist you.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Our team flags the accounts where the verification of your identity is required by law for the use of a payment account.
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
In regards with FBA inventory could you please create a case following the outlined steps and explain the concern you faced.
1. Click on "Help".
2. Navigate to "Your account has been suspended".
3. Select "Account Health".
4. Choose "Reactivate your account".
5. Click on "Get help with my appeal from Account Health Support".
6. Write detail query about your FBA inventory or can request a call back request by providing your contact number, so that it can be taken care of by our dedicated team.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
