Account deactivated unable to get funds
Hi I am not sure anyone can help but have been going around in circles. I have been selling on Amazon for over a year since I took over the account from my friend who passed away in 2020 , all details sent to Amazon and the switch over went fine. I had 100% feedback no violations, account health perfect but In August 21 I had a complaint about a cartridge which was retracted by the buyer saying they made an error and no refund require this was by a message sent through Amazon and then I had another complaint from another buyer saying the cartridge supplied was incorrect, not sure if this was just a coincidence or competitors but anyway I refunded the buyer immediately and collected the cartridge (it was fine) Amazon deactivated my account and my Amazon contact advised I needed to supply invoices and a plan of action to receive my funds which I did but they keep saying more information needed but will not provide anything further, I just keep going in circles. I have asked for details for a legal contact so I can take it further but not once have they provided that any ideas please its a lot of money to me and well over the 180 days they said I had to wait thank you in advance
Account deactivated unable to get funds
Hi I am not sure anyone can help but have been going around in circles. I have been selling on Amazon for over a year since I took over the account from my friend who passed away in 2020 , all details sent to Amazon and the switch over went fine. I had 100% feedback no violations, account health perfect but In August 21 I had a complaint about a cartridge which was retracted by the buyer saying they made an error and no refund require this was by a message sent through Amazon and then I had another complaint from another buyer saying the cartridge supplied was incorrect, not sure if this was just a coincidence or competitors but anyway I refunded the buyer immediately and collected the cartridge (it was fine) Amazon deactivated my account and my Amazon contact advised I needed to supply invoices and a plan of action to receive my funds which I did but they keep saying more information needed but will not provide anything further, I just keep going in circles. I have asked for details for a legal contact so I can take it further but not once have they provided that any ideas please its a lot of money to me and well over the 180 days they said I had to wait thank you in advance
0 replies
Seller_7VbclcPFFRTnc
Have you emailed
Payments-investigate@amazon.co.uk or
Disbursement-appeals@amazon.co.uk
Seller_iDiUaLCsDRE0K
Hi @D-A-S-H,
This is Pia from Amazon to assist you with your query.
From the post, I understand that your account was deactivated for authenticity issues.
In order to assist you appropriately, kindly share the performance notification received on the date of your account deactivation.
This will help us to assess the problem better and we will be able to guide you.
Additionally, have you provided valid invoices for your account reactivation?
For funds disbursement, you can email our support team at disbursement-appeals@amazon.co.uk who will further verify your account details and disburse your funds basis the investigation.
You can also refer this Funds withholding policy, click here
Please let us know if you have any additional concerns.
Regards
Pia
Seller_8GI4vtolUI7nw
No the two queried were not the ones purchased from Amazon and even if I check now it says its ok?
Does Amazon prohibit retail arbitrage?
Amazon allows both retail and online arbitrage. Amazon’s policy does not expressly prohibit arbitrage as long as you’re selling a product that can be legally resold and if they’re in the proper condition .
