Customer says they never received refund from item they returned
I have a customer that returned an item a few weeks ago. I refunded them and now all of a sudden today she is saying she never received the refund. I told her how to check the refund status and she said she even received a message that the refund had been processed. She's now saying I never even gave her the refund but on my end it clearly shows it's completed. What should I tell her to do besides contact Amazon customer service, which by the way I already did that.
Customer says they never received refund from item they returned
I have a customer that returned an item a few weeks ago. I refunded them and now all of a sudden today she is saying she never received the refund. I told her how to check the refund status and she said she even received a message that the refund had been processed. She's now saying I never even gave her the refund but on my end it clearly shows it's completed. What should I tell her to do besides contact Amazon customer service, which by the way I already did that.
0 replies
Seller_OvL8C4BJWiuS9
You can reiterate that you are not responsible for the actual refund of her purchase, amazon is and direct her back to them. Then after that, no response needed.
