Cant edit our own Product Description?
We are the brand owner and we switched from a VENDOR account to a SELLERS account.
In our Sellers account, we are unable to edit our ASIN's Product Description as support said that we have to edit the original listing which was first created in our Vendor account. We reached out to Vendor support but they already deactivated our account and cannot reinstate it.
How do we gain full access back on our product listings?
Cant edit our own Product Description?
We are the brand owner and we switched from a VENDOR account to a SELLERS account.
In our Sellers account, we are unable to edit our ASIN's Product Description as support said that we have to edit the original listing which was first created in our Vendor account. We reached out to Vendor support but they already deactivated our account and cannot reinstate it.
How do we gain full access back on our product listings?
2 replies
Cooper_Amazon
Good Morning @YTEX_Strings,
Apologies for the long delayed response. I have gone ahead and escalated the cases you have filed regarding updating your product descriptions for your listings. The partner team should get back to us within the next few business days. Until then, I hope you have a terrific rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_N99E0h3wiyR92,
Our internal team has reached out to you on CASE ID 17485800651 regarding updating your product descriptions for your listings.
Feel free to follow along with CASE ID 17485800651 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
