My account was unfairly suspended.
Hello Dear Sellers and Seller support team,
On 19 October 2023, my account was suspended and they suspended my account due to section 3 and I learned that I was suspended for selling counterfeit and non-original products related to my products. We were very surprised at this situation. I have been on amazon since 2017 and we have sold products with many different sales methods. Our suspended account buys the products of our authorised distributors and brands and sells them on amazon. We have been applying this business model in this seller account for 3 years and have made thousands of sales.
After the suspend mail to our account, we frequently contacted their support team. Amazon was insisting on not providing information about this issue, frankly, we found this situation strange. After a while, they said that there was a problem with our products and that we had to send them the invoices of the products we sold, and they requested the invoices of the products we had previously applied for the category, and we prepared these invoices and sent them to them, and our invoices were accepted after several submissions. While waiting for our account to be opened, they asked us to send us the invoices of all of these products for 250 different ASINs that we had previously sold and in quantities. With an incredible effort with about 3 weeks of work, we prepared all invoices (we could not find only 2-3 ASIN invoices) in detail. For about 1 month, they constantly rejected some invoices, and we explained the invoices and invoice contents in detail and made them understand them, and finally they accepted all of them and released our stocks.
I would like to take a break here, before I explain to you the result we have reached as a company, I should give you some of my views. After Amazon suspended us, we continued to sell. Very interestingly, although our account was suspended, we sold and continued to receive our payments. This is not possible in suspended accounts. At the same time, we sent products to amazon warehouses and our products on the way were received and we continued to sell.
Later, another team contacted us and told us to forward the invoices of some products. We transmitted the invoices of our entire inventory one by one and repeatedly told them the invoices of these products and our source and supply chains.
At the moment, my account is still suspended and they are doing their best not to open the account, although they accept the invoices of 96% of the products I have sold in the past. 1 month ago there were invoices they wanted and we prepared and sent them and they said they were accepted. 1 week ago they asked for the invoices of the same products again and we sent them with our proof of payment. They continue to ask for the invoices and documents they have asked for before, and at the same time they continue to suspend my account for ridiculous reasons. They know that we have sent them our sales method and agreements many times.
In addition, the support team is trying not to give information about the suspend (because no one knows anything). At the end of 100s of calls, I realised that nobody actually knows anything. My merchant account is requested to remain closed. Our lawyer is making an incredible effort to resolve this issue, but they resist not to provide information.
As a result, I want to say that I am a seller who has a company in the USA but is not a resident. I am not in the USA, but I have business partners and assistants in the USA and I run my business in this way and we have our own office and warehouse. So I am a serious seller. As far as I have read on Sellerforms, Amazon has been treating foreign sellers as second-class sellers recently and looking at foreign sellers as scammers and insecure sellers. I understand that they think this way because these should be done to protect the amazon customer in situations that have happened before. However, while protecting amazon customer experiences, it is necessary to correctly set up mechanisms that distinguish sellers who do the right job at the same time. Someone put a red flag on my account and our company in the back. Please remove it and activate our account. We meet with support teams many times every week. We realise the seriousness of selling on Amazon. But stop treating foreign sellers as second class people, this is very disrespectful.
My account was unfairly suspended.
Hello Dear Sellers and Seller support team,
On 19 October 2023, my account was suspended and they suspended my account due to section 3 and I learned that I was suspended for selling counterfeit and non-original products related to my products. We were very surprised at this situation. I have been on amazon since 2017 and we have sold products with many different sales methods. Our suspended account buys the products of our authorised distributors and brands and sells them on amazon. We have been applying this business model in this seller account for 3 years and have made thousands of sales.
After the suspend mail to our account, we frequently contacted their support team. Amazon was insisting on not providing information about this issue, frankly, we found this situation strange. After a while, they said that there was a problem with our products and that we had to send them the invoices of the products we sold, and they requested the invoices of the products we had previously applied for the category, and we prepared these invoices and sent them to them, and our invoices were accepted after several submissions. While waiting for our account to be opened, they asked us to send us the invoices of all of these products for 250 different ASINs that we had previously sold and in quantities. With an incredible effort with about 3 weeks of work, we prepared all invoices (we could not find only 2-3 ASIN invoices) in detail. For about 1 month, they constantly rejected some invoices, and we explained the invoices and invoice contents in detail and made them understand them, and finally they accepted all of them and released our stocks.
I would like to take a break here, before I explain to you the result we have reached as a company, I should give you some of my views. After Amazon suspended us, we continued to sell. Very interestingly, although our account was suspended, we sold and continued to receive our payments. This is not possible in suspended accounts. At the same time, we sent products to amazon warehouses and our products on the way were received and we continued to sell.
Later, another team contacted us and told us to forward the invoices of some products. We transmitted the invoices of our entire inventory one by one and repeatedly told them the invoices of these products and our source and supply chains.
At the moment, my account is still suspended and they are doing their best not to open the account, although they accept the invoices of 96% of the products I have sold in the past. 1 month ago there were invoices they wanted and we prepared and sent them and they said they were accepted. 1 week ago they asked for the invoices of the same products again and we sent them with our proof of payment. They continue to ask for the invoices and documents they have asked for before, and at the same time they continue to suspend my account for ridiculous reasons. They know that we have sent them our sales method and agreements many times.
In addition, the support team is trying not to give information about the suspend (because no one knows anything). At the end of 100s of calls, I realised that nobody actually knows anything. My merchant account is requested to remain closed. Our lawyer is making an incredible effort to resolve this issue, but they resist not to provide information.
As a result, I want to say that I am a seller who has a company in the USA but is not a resident. I am not in the USA, but I have business partners and assistants in the USA and I run my business in this way and we have our own office and warehouse. So I am a serious seller. As far as I have read on Sellerforms, Amazon has been treating foreign sellers as second-class sellers recently and looking at foreign sellers as scammers and insecure sellers. I understand that they think this way because these should be done to protect the amazon customer in situations that have happened before. However, while protecting amazon customer experiences, it is necessary to correctly set up mechanisms that distinguish sellers who do the right job at the same time. Someone put a red flag on my account and our company in the back. Please remove it and activate our account. We meet with support teams many times every week. We realise the seriousness of selling on Amazon. But stop treating foreign sellers as second class people, this is very disrespectful.
0 replies
Cade_Amazon
Hello @Seller_taFePYRZGsDiQ,
Thank you for utilizing the seller forums. I hope all is well.
"On 19 October 2023, my account was suspended and they suspended my account due to section 3 and I learned that I was suspended for selling counterfeit and non-original products related to my products."
From the information you have provided, I see that your account has been deactivated due to section 3 for selling counterfeit items. By selling inauthentic products, the trust between buyers, Amazon, and your business is called into question.
Per our amazon services business solutions agreement, all seller's must agree to the terms and conditions of amazon policies and follow federal, state and local laws when registered to sell on amazon.
Typically when an account is deactivated, you should have received a performance notification with the reason and how to reinstate your account. Can you post a screenshot of the full performance notification here in this thread after removing personal information please?
"we prepared all invoices", "Later, another team contacted us and told us to forward the invoices of some products. We transmitted the invoices of our entire inventory one by one and repeatedly told them the invoices of these products and our source and supply chains."
Invoices are going to demonstrate where your products are produced or manufactured. Does the invoice you have submitted meet our requirements? .
- Must be issued in the last 365 days
- Must match the sales volume in the last 365 days
- Must have your supplier’s information such as their name, address, phone number and email address
- Must have the seller’s information that matches the information in seller central when you registered to sell
- Upload the documents in pdf, png, gif, or jpg
- Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
- You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
The forums community and I are here to assist you. Please let us know if you have any additional questions or concerns from this point forward.
Best wishes,
Cade
