I received an email telling me my account was going to be deactivated "We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview."

I have two items I am selling (eleven total items) both are shoes from the same manufacturer - What could possibly be the problem? I have the receipts that were directly purchased from the manufacturer.

So I followed the link provided in the email twice and waited to verify my account for a total of three hours. Every time I got to the actual call, - the call started but nobody joined the call, then a minute after the call started I received an email telling me I missed the call while I was still on the call. To be clear this is not a technical issue on my part. I routinely have online meetings everyday and my computer/camera and microphone are working as expected. I could clearly see my camera was on, my microphone was working and all browser/computer permissions were all set up appropriately.

So I reluctantly called customer service knowing they don't solve anything. First time I called the guy told me to email a specific support email. Which I did but nobody responded. Second time I called the guy told me they would contact the account verification team to see what the problem was. Bottom line is nobody provided any help - SAME AS IT EVER WAS> Now I wait to see what they will tell me now. Maybe I will never be able to verify my account because I can't actually connect with someone on the call?

This is just one of many complaints that I have about selling on Amazon but it was the final straw for me. As soon as I am able to sell my last batch of items I will be closing shop< I don't have enough time in the day to deal with the poor customer service that has been consistent throughout my experience selling on Amazon. If I could go back and start over knowing what I know now - I would never sell on Amazon and I would strongly advise anyone to do the same. Every step of the way has been a nightmare.