Customer Left 1-star Feedback for because they ordered the wrong size
ORD 702-1530005-1726652
Customer left negative 1-star seller feedback for ordering the wrong size.
We have verified our records and the record of delivery, the correct size, colour, and product was shipped to the customer matching the order. Despite this, the customer left us a negative review, affecting our ODR, for their mistake.
This is an absolute abuse of the feedback system. We requested the removal of the feedback, and received the generic response from Amazon and the customer has failed to respond.
@Ricardo_Amazoncould you please review this?
Customer Left 1-star Feedback for because they ordered the wrong size
ORD 702-1530005-1726652
Customer left negative 1-star seller feedback for ordering the wrong size.
We have verified our records and the record of delivery, the correct size, colour, and product was shipped to the customer matching the order. Despite this, the customer left us a negative review, affecting our ODR, for their mistake.
This is an absolute abuse of the feedback system. We requested the removal of the feedback, and received the generic response from Amazon and the customer has failed to respond.
@Ricardo_Amazoncould you please review this?
0 replies
Jurgen_Amazon
Hello @Seller_3yVIo0YUmsk4l,
Thank you for contacting Amazon Forums.
I have reached out to the team in charge to review this situation. I will keep you posted as soon as I hear from them.
Jurgen
