Amazon Lost 254 Units of My FBA Shipment but Won’t Reimburse — Need Help Resolving
Hi everyone, I’m reaching out for help or insight from anyone who has experienced a similar situation.
About 2 months ago, I reported that Amazon lost 254 units across 3 FNSKUs in FBA shipment FBA18T0KFDXW (case ID: 17309253051), worth approximately $7,000 in total. Support has acknowledged receiving the units (confirmed via investigation), but the items were flagged as “unexpected FNSKUs,” and they are now telling me they can’t recover or reimburse the inventory.
This is despite Amazon relabeling part of the same shipment — all under the same ASIN — confirming receipt of all the boxes. I am not asking for anything unreasonable — either relabeling and reconciliation of inventory, or reimbursement for lost units per Amazon’s FBA Reimbursement Policy.
So far, support has been unresponsive or simply keeps saying “we are still investigating” with no meaningful resolution.
Has anyone successfully resolved a similar case where Amazon received the inventory but marked it mismatched?
Did escalation through BBB, Jeff’s email, or arbitration help?
Would really appreciate guidance, ideas, or even escalation contacts that worked for you. Thank you in advance!
Amazon Lost 254 Units of My FBA Shipment but Won’t Reimburse — Need Help Resolving
Hi everyone, I’m reaching out for help or insight from anyone who has experienced a similar situation.
About 2 months ago, I reported that Amazon lost 254 units across 3 FNSKUs in FBA shipment FBA18T0KFDXW (case ID: 17309253051), worth approximately $7,000 in total. Support has acknowledged receiving the units (confirmed via investigation), but the items were flagged as “unexpected FNSKUs,” and they are now telling me they can’t recover or reimburse the inventory.
This is despite Amazon relabeling part of the same shipment — all under the same ASIN — confirming receipt of all the boxes. I am not asking for anything unreasonable — either relabeling and reconciliation of inventory, or reimbursement for lost units per Amazon’s FBA Reimbursement Policy.
So far, support has been unresponsive or simply keeps saying “we are still investigating” with no meaningful resolution.
Has anyone successfully resolved a similar case where Amazon received the inventory but marked it mismatched?
Did escalation through BBB, Jeff’s email, or arbitration help?
Would really appreciate guidance, ideas, or even escalation contacts that worked for you. Thank you in advance!
0 replies
Seller_Qbd0RsfZFEZBY
Hello there Teasays. First let me say that you are doing ALOT of things right. You have a great product. You have a registered branded, your SEO and BSR are great. Love the A+ EBC and Brand Story. Your images and video are great.
So your doing FBA and running into some "missing from inbound" and "warehouse lost"....This is extreamly common. Its not an Amazon thing...its a logistics thing...The same would happen with any other 3PL.
That being said with this issue so common there are established "best practices" to manage them. First thing first tho we have to remove the emotion. Dont get upset, its normal business.
First thing is to create a case to investigate the discrepancy.
Pro tip here DO NOT create more than 1 case for the same issue, it'll put you at the back of the line at best, at worst it can be seen as manipulative and the issue will experiance severe delays.
It sounds like you have already started the case and they are investigating. This can take a while depending on the situation. Be patient, expect this to take weeks if not a month or more.
To be honest im not suprised Amazon is taking a while with your case, think about it, they have to figure out how much to reimburse you and you have a VERY unique item. They cant reimburse you units. Its a tough spot for them. But they do owe you your "cost of goods". I wouldnt be suprised if they asked you for invoices or manufacturing costs...
TaylorR_Amazon
Hello @Seller_ehFsKHuxyGylI, thank you for posting! I am reviewing your case now and will escalate if I am able to. I'll let you know when I have an update.
TaylorR_Amazon
Hi @Seller_ehFsKHuxyGylI, please see case 17724895631 from the partner team. Thank you!
