Missing Disbursement from Multiple Marketplaces - Seeking Advice and Resolution - Amazon liquidity issue?
Hello,
We are missing all disbursements started on the 29th-30th October 2023 from all 5 EU marketplaces. Previous and next disbursements were processed normally and verified in our account in 1-2 days.
We have reached All Amazon marketplaces directly via seller central, after the initial standard email form the support the Case status is updated to Transfer but no further info for more than 10 days now.
One thread provided direct email for us to contact "payments-investigate"at"amazon.co.uk" with no reply so far.
I start to believe that this is not an isolated case but a common practice. Anybody in the same boat?
Missing Disbursement from Multiple Marketplaces - Seeking Advice and Resolution - Amazon liquidity issue?
Hello,
We are missing all disbursements started on the 29th-30th October 2023 from all 5 EU marketplaces. Previous and next disbursements were processed normally and verified in our account in 1-2 days.
We have reached All Amazon marketplaces directly via seller central, after the initial standard email form the support the Case status is updated to Transfer but no further info for more than 10 days now.
One thread provided direct email for us to contact "payments-investigate"at"amazon.co.uk" with no reply so far.
I start to believe that this is not an isolated case but a common practice. Anybody in the same boat?
0 replies
Seller_POaq5iFEI55R9
If you look at each disbursements page, do you see the full amount in "account reserve"? Check your performance notifications too. (Hope these are not obvious suggestions, but it's a starting point)...
Seller_kH06UW7vu5lh8
I think the issue might be in related to your Bank.
I experienced a situation similar to yours. While using the online Business Bank 'Wise,' I observed that a disbursement from Amazon had been processed, but it wasn't reflecting in my bank account. Upon reaching out to Amazon's seller support, they confirmed that the payment had indeed been processed and advised me to contact my bank.
To address the issue, the bank requested proof of payment. The process involved navigating to the payments section, staying on the statement view tab, and clicking "Print this page." However, instead of printing, save the page as a PDF file. You can use this saved document as proof when reaching out to your bank. Following these steps should help resolve the discrepancy in your transaction.
I hope that was helpful. Good Luck!
