Verify Establishment for Value Added Tax (VAT)- keep coming back
Hello everyone,
I'm really hoping someone here can help me out urgently. Over the past two months, Amazon has asked us to verify Establishment for Vaule Added Tax (VAT) five separate times. Every single time we've submitted exactly the same documents, and each verification was approved without issues. But then, just a few days later, the system asks for verification again! Because of this repeated verification: Amazon has stopped our payments completely for more than one month, and they're now holding onto over £20,000. Our selling rights have also been suspended for nearly a month.
We're a small seller, and this situation is genuinely breaking our cash flow. We're barely holding on right now.
We've already submitted all possible documents multiple times, including:
UK permanent residence card (I have permanent residence in the UK, although my passport is from different country, Payslips, Bank statements, Council tax bills, VAT returns and VAT payment records.All these documents clearly prove we are a legitimate UK-based business, and I've been living permanently in the UK for years. I've sent everything repeatedly to Amazon's VATsubmit department , but there's never any helpful response—just more requests for verification.
Does anyone know what's going on here or how I can finally fix this? Thanks so much for any help you can provide! @Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_AMZ @Abella_AMZ @Angie_Amazon @JiAlex_Amazon
0 replies
Seller_k2X0L9mVRT0pW
is there a non-uk address ANYWHERE in your account info?
Seller_INNkTdEG4Y56q
@Seller_SQgoQ7DOR69NPWe are facing the same issue, and I believe Amazon is struggling to manage the KYC verification process. Other marketplaces completed the verification within a day, but Amazon has been holding our disbursements since February.
We have provided every document they requested, fully complying with all requirements, and there have been no changes since last year, when we successfully passed the verification.
Their latest request was for the last three VAT filings along with the corresponding bank slips showing that VAT has been paid to HMRC. We have submitted these documents and are now waiting for Amazon’s response.
Our account has been deactivated for more than a week, and we have not received any payouts for over two months. I truly hope they can complete the process as soon as possible.
Abella_AMZ
Hello @Seller_SQgoQ7DOR69NP,
This is Abella from Amazon to assist you.
I understand your concern in regards with the account deactivation.
However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team at the time of account deactivation.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
