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Seller_mwNMe9VrEN8gV

Customer requesting prepaid shipping label for auto-authorized FBM Order Return

Are we obligated to provide prepaid return labels?

I see the return details that non-prepaid shipping label is selected by the auto-auth process...

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Fulfil Orders
Tags:Seller fulfilled, Shipping
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Seller_mwNMe9VrEN8gV

Customer requesting prepaid shipping label for auto-authorized FBM Order Return

Are we obligated to provide prepaid return labels?

I see the return details that non-prepaid shipping label is selected by the auto-auth process...

img
Fulfil Orders
Tags:Seller fulfilled, Shipping
10
79 views
1 reply
Reply
0 replies
user profile
Jameson_Amazon
In reply to: Seller_mwNMe9VrEN8gV’s post

Hi @Seller_mwNMe9VrEN8gV,

Thank you for reaching out with this question and for your patience here! I'm just coming across this thread and wanted to check in, has there been any updates with this order since posting?

Please note that Amazon automatically authorizes US return requests that fall within Amazon’s return policy, including items with seller-filed SKU exemptions from the Prepaid returns for seller-fulfilled orders. Return requests that are out-of-policy or category-exempt will be sent for manual authorization. For more information, go to Authorize a return request.

Now, if you believe there was an issue with this particular return, please send me your Seller Support case IDs and I'd be happy to take a further look!

Thanks so much,

Jameson

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Seller_mwNMe9VrEN8gV

Customer requesting prepaid shipping label for auto-authorized FBM Order Return

Are we obligated to provide prepaid return labels?

I see the return details that non-prepaid shipping label is selected by the auto-auth process...

img
79 views
1 reply
Fulfil Orders
Tags:Seller fulfilled, Shipping
10
Reply
user profile
Seller_mwNMe9VrEN8gV

Customer requesting prepaid shipping label for auto-authorized FBM Order Return

Are we obligated to provide prepaid return labels?

I see the return details that non-prepaid shipping label is selected by the auto-auth process...

img
Fulfil Orders
Tags:Seller fulfilled, Shipping
10
79 views
1 reply
Reply
user profile

Customer requesting prepaid shipping label for auto-authorized FBM Order Return

by Seller_mwNMe9VrEN8gV

Are we obligated to provide prepaid return labels?

I see the return details that non-prepaid shipping label is selected by the auto-auth process...

img
Fulfil Orders
Tags:Seller fulfilled, Shipping
10
79 views
1 reply
Reply
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Jameson_Amazon
In reply to: Seller_mwNMe9VrEN8gV’s post

Hi @Seller_mwNMe9VrEN8gV,

Thank you for reaching out with this question and for your patience here! I'm just coming across this thread and wanted to check in, has there been any updates with this order since posting?

Please note that Amazon automatically authorizes US return requests that fall within Amazon’s return policy, including items with seller-filed SKU exemptions from the Prepaid returns for seller-fulfilled orders. Return requests that are out-of-policy or category-exempt will be sent for manual authorization. For more information, go to Authorize a return request.

Now, if you believe there was an issue with this particular return, please send me your Seller Support case IDs and I'd be happy to take a further look!

Thanks so much,

Jameson

10
Follow this discussion to be notified of new activity
user profile
Jameson_Amazon
In reply to: Seller_mwNMe9VrEN8gV’s post

Hi @Seller_mwNMe9VrEN8gV,

Thank you for reaching out with this question and for your patience here! I'm just coming across this thread and wanted to check in, has there been any updates with this order since posting?

Please note that Amazon automatically authorizes US return requests that fall within Amazon’s return policy, including items with seller-filed SKU exemptions from the Prepaid returns for seller-fulfilled orders. Return requests that are out-of-policy or category-exempt will be sent for manual authorization. For more information, go to Authorize a return request.

Now, if you believe there was an issue with this particular return, please send me your Seller Support case IDs and I'd be happy to take a further look!

Thanks so much,

Jameson

10
user profile
Jameson_Amazon
In reply to: Seller_mwNMe9VrEN8gV’s post

Hi @Seller_mwNMe9VrEN8gV,

Thank you for reaching out with this question and for your patience here! I'm just coming across this thread and wanted to check in, has there been any updates with this order since posting?

Please note that Amazon automatically authorizes US return requests that fall within Amazon’s return policy, including items with seller-filed SKU exemptions from the Prepaid returns for seller-fulfilled orders. Return requests that are out-of-policy or category-exempt will be sent for manual authorization. For more information, go to Authorize a return request.

Now, if you believe there was an issue with this particular return, please send me your Seller Support case IDs and I'd be happy to take a further look!

Thanks so much,

Jameson

10
Reply
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