identity verification
I can't upload the documents again, the upload button doesn't work, I need my account and my money, I have the documents
identity verification
I can't upload the documents again, the upload button doesn't work, I need my account and my money, I have the documents
6 replies
Seller_rvBPs0i2KaNyv
You at Amazon say that I can't open an account with the requested information, but I sent incomplete documentation and I can't send it again, how do I get my money? I have all the documents to prove my identity
Simon_Amazon
Hello @Seller_rvBPs0i2KaNyv,
Here Simon from Amazon, happy to try and help.
I reached out to our partner team and they advised you should have received a communication regarding identity verification.
Please keep me posted on the outcome.
Best,
Simon
Seller_rvBPs0i2KaNyv
When I go to the Identity Information page and I can't upload it, what do I do? and my money is stuck, I don't speak English, I haven't been able to send the documents for months and months, the upload doesn't work and I can't send an appeal, my money is stuck
Simon_Amazon
Hello @Seller_rvBPs0i2KaNyv,
You should have received a communication from the team with the next steps to verify your account.
Could you please confirm?
If you need support in another language, have you tried to contact the Account Health Support Team via the 'Call me Now button'? The team should be able to guide you through the process.
Please keep me posted on the outcome.
Best,
Simon
Seller_rvBPs0i2KaNyv
I booked the identity confirmation but I didn't receive the invitation for the video call. I already booked for the second time but I don't know where to receive the invitation, I know that Amazon could activate the identity verification function via photo or instant video on my account I really need my money
Simon_Amazon
Hello @Seller_rvBPs0i2KaNyv,
The team should have sent you an email with all the instructions on how to book the interview.
Please let me know if you managed to do so.
Best,
Simon
