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Seller_jYQJs8P8hbHou

Account inactive and can't reactivate

Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!

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Tags:Account Health, Deactivated
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user profile
Seller_jYQJs8P8hbHou

Account inactive and can't reactivate

Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!

Tags:Account Health, Deactivated
10
22 views
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1 reply
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Roberto_Amazon

Hello! @Seller_jYQJs8P8hbHou

This is Roberto. Thank you for using the Forums, I have confirmed that your account is currently active.

Let us know if you are still experiencing issues.

Regards,

00
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user profile
Seller_jYQJs8P8hbHou

Account inactive and can't reactivate

Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!

22 views
1 reply
Tags:Account Health, Deactivated
10
Reply
user profile
Seller_jYQJs8P8hbHou

Account inactive and can't reactivate

Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!

Tags:Account Health, Deactivated
10
22 views
1 reply
Reply
user profile

Account inactive and can't reactivate

by Seller_jYQJs8P8hbHou

Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!

Tags:Account Health, Deactivated
10
22 views
1 reply
Reply
1 reply
1 reply
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Roberto_Amazon

Hello! @Seller_jYQJs8P8hbHou

This is Roberto. Thank you for using the Forums, I have confirmed that your account is currently active.

Let us know if you are still experiencing issues.

Regards,

00
Follow this discussion to be notified of new activity
user profile
Roberto_Amazon

Hello! @Seller_jYQJs8P8hbHou

This is Roberto. Thank you for using the Forums, I have confirmed that your account is currently active.

Let us know if you are still experiencing issues.

Regards,

00
user profile
Roberto_Amazon

Hello! @Seller_jYQJs8P8hbHou

This is Roberto. Thank you for using the Forums, I have confirmed that your account is currently active.

Let us know if you are still experiencing issues.

Regards,

00
Reply
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