Account inactive and can't reactivate
Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!
Account inactive and can't reactivate
Hi there, our account was disabled for inactivity (last login was probably in November or earlier, and we haven't sold anything yet). Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." We added a new credit card earlier today, and our identity appears to already be verified. We tried to contact seller support, but we just get shown the same error message: "Your account is inactive - You have attempted to access a store that is currently inactive." Does anyone know of other options? Can someone from the Amazon team help please? Thanks in advance!
0 replies
Roberto_Amazon
Hello! @Seller_jYQJs8P8hbHou
This is Roberto. Thank you for using the Forums, I have confirmed that your account is currently active.
Let us know if you are still experiencing issues.
Regards,