Ridiculous Account Deactivation linked to an account I have NEVER heard off
Hello Everyone,
I am at my wits end and on the brink of tears from frustration! I not only struggled to set up my account in Nov 23 due to GTIN codes but now facing deactivation due to my account having a link to another account I have never heard off or have any connection too.
I was told my details have been used to create an account in Feb 23 in the US market. This was not me, nor my friends, colleagues or family. I opened my first account in Nov23 in the UK market. I have no idea who used my details to beat me to it. opening an account with my details now I'm having to write an appeal to prove my details are mine
I have called Amazons account Health team on countless occasions to give me guidence on how to reactivate my account. I have been told to provide evidence of not being linked to the accused account. How can I provide evidence of something I don't know anything about
I have provided evidence of my phone bill, my email address, date I created the account, Utility bills! what more can I provide? How can I prove I'm not related to said account ? Or have any friend/family linked to it?
After writing multiple detailed appeals I have been told the same advise by agents to login to the other account (WHICH IS NOT MINE) and deactivate it there. Again...How can I login to an account that is not mine and have no link too. I don't understand how that is a practical solution and keep being told to do this ..
I am so disappointed with how Amazon have delt with this, having spent money on inventory that I cant sell and still having to pay for storage is annoying. I have read multiple forums with similar situations and cant seem to find anyone that's got a helpful solution.
Please can someone help me ? What evidence can i provide to reactivate my account ?
What should I do next?
Thanks so much in advance
Ridiculous Account Deactivation linked to an account I have NEVER heard off
Hello Everyone,
I am at my wits end and on the brink of tears from frustration! I not only struggled to set up my account in Nov 23 due to GTIN codes but now facing deactivation due to my account having a link to another account I have never heard off or have any connection too.
I was told my details have been used to create an account in Feb 23 in the US market. This was not me, nor my friends, colleagues or family. I opened my first account in Nov23 in the UK market. I have no idea who used my details to beat me to it. opening an account with my details now I'm having to write an appeal to prove my details are mine
I have called Amazons account Health team on countless occasions to give me guidence on how to reactivate my account. I have been told to provide evidence of not being linked to the accused account. How can I provide evidence of something I don't know anything about
I have provided evidence of my phone bill, my email address, date I created the account, Utility bills! what more can I provide? How can I prove I'm not related to said account ? Or have any friend/family linked to it?
After writing multiple detailed appeals I have been told the same advise by agents to login to the other account (WHICH IS NOT MINE) and deactivate it there. Again...How can I login to an account that is not mine and have no link too. I don't understand how that is a practical solution and keep being told to do this ..
I am so disappointed with how Amazon have delt with this, having spent money on inventory that I cant sell and still having to pay for storage is annoying. I have read multiple forums with similar situations and cant seem to find anyone that's got a helpful solution.
Please can someone help me ? What evidence can i provide to reactivate my account ?
What should I do next?
Thanks so much in advance
0 replies
Ezra_Amazon
Hi @Seller_iTBKw7UzfpCRd,
Thanks for getting in touch.
Could you kindly provide a screenshot of the Amazon performance notification regarding your deactivated account?
Best regards, Ezra
Seller_yk3kzHpjMMa4B
Hi @Seller_iTBKw7UzfpCRd,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account’s reactivated. It seems like your account’s has been deactivated as the team has identified that your account’s are linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy video to understand how you can address these violations :
To understand and learn more about the policies, please visit Selling Policies and Seller Code of Conduct
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Mary
