Pricing Status: Featured Offer
Hey Amazon Seller Forums,
I hope you are all well and someone can help me with this.
According to Pricing Status within my Managing Inventory, my item is both the ‘lowest price’ and ‘featured offer’ - great right!? However, when I look at the product page a totally different offer from another seller is shown as ‘featured’. I don’t even make the cut in “Other Sellers on Amazon”, customers really have to dig to find my listing!
I understand that the ‘featured offer’ or ‘buy box’ is decided upon a range of criteria, but the system is telling me that the ‘featured offer’ is the price I have it listed at. This has been the case for a few days. I have experimented changing my price to see if the ‘featured offer’ follows, and to no surprise it has; but the product page continues to show the other, more expensive offer as featured - even when I decreased the product sale price by 20%.
My account health is in good order, I have plenty of stock and offer fast, free FBM shipping. Further to this, my account is not in arrears and I had held the featured offer for 3 weeks prior to this issue.
I have tried contacting support to stress my case but it just gets thrown out. The closest I got to a resolution was a customer support agent telling me that I was right, but they had to pass it on to the respective team… you know what happened next!
Thanks in advance,
pemlosa
Pricing Status: Featured Offer
Hey Amazon Seller Forums,
I hope you are all well and someone can help me with this.
According to Pricing Status within my Managing Inventory, my item is both the ‘lowest price’ and ‘featured offer’ - great right!? However, when I look at the product page a totally different offer from another seller is shown as ‘featured’. I don’t even make the cut in “Other Sellers on Amazon”, customers really have to dig to find my listing!
I understand that the ‘featured offer’ or ‘buy box’ is decided upon a range of criteria, but the system is telling me that the ‘featured offer’ is the price I have it listed at. This has been the case for a few days. I have experimented changing my price to see if the ‘featured offer’ follows, and to no surprise it has; but the product page continues to show the other, more expensive offer as featured - even when I decreased the product sale price by 20%.
My account health is in good order, I have plenty of stock and offer fast, free FBM shipping. Further to this, my account is not in arrears and I had held the featured offer for 3 weeks prior to this issue.
I have tried contacting support to stress my case but it just gets thrown out. The closest I got to a resolution was a customer support agent telling me that I was right, but they had to pass it on to the respective team… you know what happened next!
Thanks in advance,
pemlosa
10 replies
Seller_7VbclcPFFRTnc
Looking at your store, most your items have competitors selling as used - like new, verses your new condition
So you maybe the cheapest selling as new - hence the information supplied is correct for that condition, but searching in price order, you are further down
I however, can see you in the BB as new takes preference over used
Seller_v8O8IdmL7CCCz
Thanks for your reply, The_Little_Shop. You’re incredible! You help absolutely everyone on these forums; Amazon should be paying you!
The item in question is the Razer Wolverine Ultimate - ASIN: B07539354T. Amazon Support confirmed that the BB gives preference to New over Used for this item.
Here is what I see:
To add further insult to injury, I am not even featured in the customer facing: ‘Other Sellers on Amazon’.
Has the current BB holder paid for the BB? Or I would assume that it is because they are offering FBA. Just confused at the conflicting report via Pricing Status in Manage Inventory and its unwillingness to change no matter what I price my stock at, e.g. £136 (≈ 20% off).
Seller_v8O8IdmL7CCCz
I was thinking that it could have been customer-facing account related, so I did run a few tests - on my personal account (Prime), a family members account (non-Prime) and then signed out completely. In my experience I found the other was featured every single time.
I have just tried again with a completely signed-out Chrome incognito mode (cookies wiped etc.) and it still showed me the £172.00 as featured but from a different seller ironically 
I’m glad that I appear to still be visible to some! It’s just so frustrating that you can’t actually have a direct conversation with this Amazon Support Team that keep receiving this case and throwing it out.
The only conclusion and probably solution is that Amazon is pushing Prime?
Seller_v8O8IdmL7CCCz
I would love to be able to reproduce this… if I search Google for ‘Razer Wolverine Ultimate’, it shows the offer for £172.00. I know that this does not reveal much, but emulates my experience.
Another view from incognito - no filter via Prime.
But I can see my featured offer for another product, non-Prime - albeit there is a lack of competing offers.
I will try searching on a different device over Cellular Network away from my WiFi 
Seller_v8O8IdmL7CCCz
I gave Google a search on my iPhone over 4G in incognito mode. Ironically the Google Shopping Ad showed the £172.00 option, but the actual Google Search Result quoted £169.99. Following the link from both the Google Shopping Ad and the Google Search Result presented me with the £172.00 option.
I then closed the tabs and restarted in incognito mode. This time I went directly to Amazon via the browser and searched ‘Razer Wolverine Ultimate’ - same outcome.
I appreciate your help. I’m truly stumped with this. I don’t suppose any other users could run a little test and present their results? Thanks in advance!
