Hi everyone,

I have enjoyed everyone's feedback in the forums for the more than 10 years I have been selling on Amazon.

On my otherwise always healthy account I received two notifications today for a product listed on my Amazon account, ASIN B07SLP6QL9, "Lost Ways II."

The notifications were:

1) Counterfeit without a test buy, Listing at Risk, High account impact

2) Counterfeit, Listing Removed, Critical account impact

These books were purchased directly from the brand owner, "Global Brother," which I have invoices for. One of the issues is that my account name is now an S-Corp, III Media Co. III Media Co. is fully owned by me. The invoices, however, show my personal name and business address, along with my registered Amazon.com email address for the business.

I have requested a retraction from the brand owner, as these books were not counterfeit being they were purchased directly from them. However, I do not anticipate they will respond in a timely manner as they are located overseas.

Amazon Seller Support, for what it's worth, recommends I simply acknowledge the complaint, at which point the listing will be removed and my account will be reinstated. I'm less concerned about losing one of our listings and more concerned that if I acknowledge this complaint that my entire account will then be at risk of permanent deactivation.

I do not have an explicit "Letter of Authorization," although I have emailed the brand asking for one. I simply have the invoices showing the ordered books from the rights owner, which I thought (maybe mistakenly,) constituted both.

Any advice would be appreciated - we have never sold a counterfeit book on Amazon.com and are very concerned about our account, as like so many of you here, it is our livelihood. We are a little shaken up that a brand owner could wrongfully claim we are selling counterfeit books when they are not in fact counterfeit and are sold by their company to us.

The main issue is whether to submit the invoices we have under the "Letter of Authorization" tab or simply to acknowledge the violation and move on, hoping that this will not result in our account deactivation.

Any recommendations would be helpful - please see Amazon/com's email below:

@Ricardo_Amazon

@Dominic_Amazon

@Danny_Amazon

@Jim_Amazon

@Topher_Amazon

@Michelle_Amazon

@Danika_Amazon

@Glenn_Amazon

@CR_Amazon

@Sandy_Amazon

@Glenn_Amazon

@KJ_Amazon

___________________________________

Dear Patriot's Press,

Thank you for speaking with us about your Amazon selling account.

Based on your Account Health Rating, your Amazon seller account is pending deactivation within 72 hours.

- Why is this happening?

We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit the following page to learn more:

https://sellercentral.amazon.com/help/hub/reference/G200205250

- We’re here to help

Learn more by watching our ‘Account Health Rating overview’ video on Seller University:

https://sellercentral.amazon.com/learn/courses?moduleId=5518e94e-b87d-4a1d-9452-8f3374e09e56

If you have questions about this policy, the Account Health Support team is available 7 days a week to address your concerns in detail. To request a call from the Account Health Support team, use this link:

https://sellercentral.amazon.com/cu/contact-us/cmn/REVIEWS

Learn more about the Account Health Support team:

https://sellercentral.amazon.com/help/hub/reference/GBMCHQ8MJ9KDYQ9A

- What's next?

To prevent your Amazon selling account deactivation, visit the “Account Health” page to address these policy violations within the next 72 hours and improve your Account Health Rating. You can find them in the “Product Policy Compliance” section of the “Account Health” page. To address any given violation, please follow the guidance next to that violation in the ‘Next Steps’ column:

https://sellercentral.amazon.com/performance/dashboard

- What happens if I do not send the requested information?

If your Account Health Rating remains below the threshold after 72 hours, your account will be temporarily deactivated.

- Is your account at risk of deactivation in error?

If you believe that the policy violations that have lowered your Account Health Rating below the threshold are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can do this by addressing the violations via the Account Health page as specified above.

To view your account performance, select "Account Health" on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the "Account Health" page in Seller Central. The “Account Health” page shows how well your account is performing against the required performance metrics and policies:

https://sellercentral.amazon.com/performance/dashboard

Sincerely,

Merchant Review Team

Amazon.com

http://business.amazon.com/abredir