Dear Amazon Violation Team and Forum Members,

I am writing to express my extreme frustration and concern over an unfounded critical violation notice we received on October 14th for allegedly categorizing one of our products incorrectly. This issue has led us through an unproductive and exhausting cycle of contacting various Amazon support channels—without any resolution or accountability on Amazon’s end.

The violation alleges that our product is miscategorized under "Adhesive Bonding," when in fact, it has always been listed under “Health and Beauty.” We immediately checked the listing upon receiving this notice, verifying its correct categorization under Health and Beauty > Health Care and Beauty. We then followed the advised protocol, which has proven not only ineffective but incredibly inefficient. Here’s a summary of the support journey so far:

Violation Team: Requested us to change the categorization, claiming they cannot make the adjustment.

Seller Support: Redirected us to the Catalog Team, unable to assist further.

Catalog Team: Required us to submit a case instead of direct communication.

Catalog Response: Confirmed that the product is indeed listed in Health and Beauty and that no changes have been made since the listing was created earlier this year.

Violation Team (again): Continues to insist on a “Plan of Action” without addressing the actual issue or clarifying what action is required when we’ve made no error.

At this point, we’ve lost three days attempting to rectify an error that isn’t ours. This ordeal not only reflects poorly on Amazon’s internal processes but also impacts sellers who rely on these channels for fair and reasonable support. Despite our adherence to every instruction, we’re receiving automated responses and being asked to generate a "Plan of Action" for an issue that originates solely from internal Amazon errors.

Requested Actions:

Immediate Removal of the Violation Notice – This violation is baseless, as evidenced by confirmation from the Catalog Team that the product has been accurately categorized from the start.

Internal Review and Training – Amazon’s Violation Team should receive training on properly handling such cases and understanding when a "Plan of Action" is unnecessary, saving valuable time and resources for sellers and Amazon alike.

This situation is beyond frustrating; it's unsustainable for sellers who expect Amazon to operate with a baseline of accountability. I'm open to discussing this further to prevent similar mismanagement for other sellers.