Yet another item removed from inventory for no valid reason
About 6 months ago Amazon told me they intended to remove an item from inventory as it did not have a standard 3 pin UK plug.
So I sent them pictures showing the item, the plug, the box which stated 'Main Plug UK Included' - all to no avail with Support just asking me for more proof or with comments that made no sense such as the plug had to be physically and permanently connected. Well ok the item has a transformer. The plug is permanently connected to the transformer. The transformer then plugs into the item. But that is a very common system. There are many items with that kind of setup. For example anything with a rechargeable battery like mobile phones etc.
Anyway after a lot of back and forth I gave up. The item continued to be listed.
However, today I have had the exact same original email saying they will be removing the item as it does not have a UK plug. Im not going waste my time to start the process all over again to get nowhere.
Its absolutely barmy that for some reason Amazon believe the item does not have a UK plug yet refuse all documentation and evidence to the contrary. I mean where did they get the idea from that it did not have a UK plug? Im guessing a single customer has complained perhaps because their unit was delivered without the transformer (maybe a factory error in leaving it out) - even though I have had no complaints myself.
Anyway - I only have 1 unit left of the item. Its not worth my time or effort trying to get Amazon to change its mind. I shall withdraw yet another item from sale on Amazon because they just have no common sense at all.
Yet another item removed from inventory for no valid reason
About 6 months ago Amazon told me they intended to remove an item from inventory as it did not have a standard 3 pin UK plug.
So I sent them pictures showing the item, the plug, the box which stated 'Main Plug UK Included' - all to no avail with Support just asking me for more proof or with comments that made no sense such as the plug had to be physically and permanently connected. Well ok the item has a transformer. The plug is permanently connected to the transformer. The transformer then plugs into the item. But that is a very common system. There are many items with that kind of setup. For example anything with a rechargeable battery like mobile phones etc.
Anyway after a lot of back and forth I gave up. The item continued to be listed.
However, today I have had the exact same original email saying they will be removing the item as it does not have a UK plug. Im not going waste my time to start the process all over again to get nowhere.
Its absolutely barmy that for some reason Amazon believe the item does not have a UK plug yet refuse all documentation and evidence to the contrary. I mean where did they get the idea from that it did not have a UK plug? Im guessing a single customer has complained perhaps because their unit was delivered without the transformer (maybe a factory error in leaving it out) - even though I have had no complaints myself.
Anyway - I only have 1 unit left of the item. Its not worth my time or effort trying to get Amazon to change its mind. I shall withdraw yet another item from sale on Amazon because they just have no common sense at all.
0 replies
Seller_mS10UjVYuuGor
Are you the only seller of that item?
If not perhaps a customer got delivered one without a UK plug from a different seller.
Seller_lJqYvTzOadIe5
Just a thought but there is an option when edditing the listing for the plug to be added under product details (power plug).
Seller_it5XEm2mve4J0
You are using the words "Amazon" and "common sense" in the same sentence. I'm afraid that's where you are going wrong. Good Luck :-)
Seller_8Re4eYHzuz3PB
They do seem to have some bizarre rules & their support is a waste of time - they just keep repeating the same thing over instead of engaging in a conversation. We sell books & they are forever de-listing our offers as they are supposedly too high in price even when they are the cheapest available.
We do not get too carried away as we list on alternative sites which allow our prices & indeed have sold many items at prices ruled out by Amazon.
