Going is cirles trying to reactivate my account,
Around four 3 years ago, we established a UK Amazon account and introduced a product that initially saw some sales. However, facing challenges with a low star rating, we decided to enhance our product. After investing ten months in preparing our second batch of inventory and sending it to the AMZ warehouse, Amazon started the verification process on our account.
During the verification, we diligently provided all requested documents, such as company details, utility bills, passports, and more. Despite our efforts, Amazon kept requesting additional information and eventually closed our account. It's been over a year now, and the "submit your documents" button for account reactivation remains elusive. We are seeking assistance or advice to resolve this ongoing issue. Can anyone offer help in this specific context of account verification, where our inventory remains intact but access to our account is restricted?
Going is cirles trying to reactivate my account,
Around four 3 years ago, we established a UK Amazon account and introduced a product that initially saw some sales. However, facing challenges with a low star rating, we decided to enhance our product. After investing ten months in preparing our second batch of inventory and sending it to the AMZ warehouse, Amazon started the verification process on our account.
During the verification, we diligently provided all requested documents, such as company details, utility bills, passports, and more. Despite our efforts, Amazon kept requesting additional information and eventually closed our account. It's been over a year now, and the "submit your documents" button for account reactivation remains elusive. We are seeking assistance or advice to resolve this ongoing issue. Can anyone offer help in this specific context of account verification, where our inventory remains intact but access to our account is restricted?
0 replies
Abella_AMZ
Hello @Seller_wDDR6QQrO5Sdc,
I’m Abella from Amazon, here to assist you.
From the post above, I understand that you have concerns related to "Verification Process".
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
To Know more about Verification Process please click here.
However, for better understanding of the issue, I would request you to share the last performance notification that you received from the team so that we can go through it and provide more insights on the same.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
