HELP! New order to fulfill but account deactivated and unable to replace charge card
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Seller_qKUbsSb9KYHvM

HELP! New order to fulfill but account deactivated and unable to replace charge card

I’ve had a new order email confirmation but cannot view the order because my account is inactive. When asked to replace charge card, to verify identity the system errors and I cannot continue. Please help as an order has been placed and I cannot see where to send it!

Many thanks in advance.

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Tags:Deactivated
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Seller_ZVAz3d5lZuGid
In reply to: Seller_qKUbsSb9KYHvM’s post

Why was your account deactivated ? - was it because the charge card needed to be re-verified ? If your account is not active, then I am surprised that you have received an order ?? - unless I am missing something ?

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Ezra_Amazon
In reply to: Seller_qKUbsSb9KYHvM’s post

Hi @Seller_qKUbsSb9KYHvM,

Sorry for the delayed reply. We've checked internally and can see your account is active on Amazon.co.uk.

Can you please confirm from your side?

Cheers, Ezra

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