Help removing review violating amazon's community guidelines
Hello everyone,
I'm facing an issue with a product review posted on March 28th, 2024, that directly violates Amazon's community guidelines. The customer is complaining about product damage which is clearly not allowed under the guidelines:
"What's not allowed ... Seller, order, or shipping feedback ... Product condition and damage"
Review Link: https://www.amazon.com/gp/customer-reviews/R1J2E7HTO6B7FC/ref_=bcr_shw_rev_dtl
(link should be to .ca site, but amazon only allows link to .com site)
It's unfortunate that I spent the extra money for vine review and I get a review like this which is entirely not my fault since the order is fulfilled by amazon.
Actions Taken:
- I've contacted Amazon support at review-appeals @ amazon.ca and community-help @ amazon.ca.
- I've reported the review using the built-in "Report Abuse" button.
- This is not seller feedback, so the Feedback Manager isn't applicable.
Thank you!
0 replies
Lucre_Amzn
Hello @Seller_7oHMyN7WAOU0b
Thank you for contacting Amazon forums, this is Lucre, and I'll be glad to assist.
I'm so sorry you received a negative customer review, even though you pay for Vine and the review doesn't comply with Amazon guidelines.
I understand you have contacted the right department requesting the removal of the review, but you still see the review on the ASIN.
I just contacted our internal team in charge of removing these reviews, however the results of the investigation may not be communicated or shared due to privacy and confidentiality reasons.
Thank you very much for your understanding.
Regards,
Lucre_Amazon
