Is Feedback Manager bot a 'scam'?
Sorry for the heading but why does not Feedback Manager consider 'scam' as obscene? It instantly rejected our removal request for a review wrongfully calling us 'scam' despite our in policy best efforts. Moreover, the human associate I contacted on support directed me to Feedback Manager again and again for its removal. Dear Forum Mods, can you please have a look at this?
@Julia_Amazon @Ezra_Amazon @Sarah_Amzn @JiAlex_Amazon
ORDER ID:206-2767417-6096345 CASE: 11326959692
This feedback meets multiple criteria for removal based on Amazon’s guidelines:
The buyer admits the issue was their own mistake ("my mistake I didn't notice"), which aligns with Amazon’s policy to remove feedback based on buyer error.
The comment includes accusations of a scam, which violates Amazon's guidelines on inappropriate or abusive content.
The complaint, which was written just 3 days after the order, is focused on shipping costs and cancellation timing, not the actual product or service quality. But they got the item at the lowest price compared to other sellers in a timely manner eventually.
We always ship orders promptly and provide tracking with DPD. The parcel was already dispatched when the cancellation request came in, which is consistent with Amazon’s handling expectations.
We kindly ask that you review and remove this feedback in accordance with the above
Thank you for your time and support.
(also thank you @Seller_6HXPDZ2n6YG3n )
Is Feedback Manager bot a 'scam'?
Sorry for the heading but why does not Feedback Manager consider 'scam' as obscene? It instantly rejected our removal request for a review wrongfully calling us 'scam' despite our in policy best efforts. Moreover, the human associate I contacted on support directed me to Feedback Manager again and again for its removal. Dear Forum Mods, can you please have a look at this?
@Julia_Amazon @Ezra_Amazon @Sarah_Amzn @JiAlex_Amazon
ORDER ID:206-2767417-6096345 CASE: 11326959692
This feedback meets multiple criteria for removal based on Amazon’s guidelines:
The buyer admits the issue was their own mistake ("my mistake I didn't notice"), which aligns with Amazon’s policy to remove feedback based on buyer error.
The comment includes accusations of a scam, which violates Amazon's guidelines on inappropriate or abusive content.
The complaint, which was written just 3 days after the order, is focused on shipping costs and cancellation timing, not the actual product or service quality. But they got the item at the lowest price compared to other sellers in a timely manner eventually.
We always ship orders promptly and provide tracking with DPD. The parcel was already dispatched when the cancellation request came in, which is consistent with Amazon’s handling expectations.
We kindly ask that you review and remove this feedback in accordance with the above
Thank you for your time and support.
(also thank you @Seller_6HXPDZ2n6YG3n )
0 replies
Seller_76AUwmqvSyRIM
I really do sympathise with the issue but the word "scam" is hardly obscene.
obscene - adjective - (of the portrayal or description of sexual matters) offensive or disgusting by accepted standards of morality and decency.
The feedback manager is reliant on AI which is fine but there are no good means of escalating incorrect or misguided decisions. That is the problem.
Seller_0rehfqfi5uqEI
I have to agree with you. "Scam" in this context can be so damaging for the business that I would consider it offensive. I'm seriously tired of the heavy AI-first approach Amazon is taking.
Seller_2MDS66zdjPMUU
Sadly, we have noticed over the years that more Amazon customers use language that is beyond acceptable. The tone and content of messages is frequently aggressive and threatening. It is not language or tone that most civilised people would choose to use face to face.
"Where's my stuff" encourages and reinforces this abhorrent behaviour along with the very feeble response Amazon applies to seller abuse.
Seller_LVJaidBR9PT5Z
Not a scam but it is run by incompetent bots like most things on here.
Seller_6HXPDZ2n6YG3n
Sent this one to feedback manager again and again till you see human response. If human see that message they should delete that feedback
"As sellers, we are not allowed to accuse customers of fraud or make personal judgments, and the same standards apply to buyers. No one should be falsely accused or labelled as a scammer.
"Overcharged for delivery, my mistake I didn’t notice. When I did and tried to cancel, they said the package was on the way with DPD. It is not, so it’s a scam, as the return postage and delivery will be the cost of the product. Pure scam."
This type of feedback violates Amazon's policy, as it includes accusations and references to customer service issues, which are not allowed in product reviews or seller feedback.
We are actively working to have it removed, as our focus should be on providing excellent service and maintaining our business, not constantly challenging incorrect or policy-violating feedback caused by A.I. moderation errors.
Seller_D6kjCY0QHVSPC
Your kind attention is required. What is the target for a maximum response date for mods after a request made on forum here?
@Julia_Amazon @Ezra_Amazon @Sarah_Amzn @JiAlex_Amazon
