"Account at Risk of Deactivation due to Policy Violation" – However, I do not have that ASIN.
[case ID: 15852652581]
Danny_Amazon
I’m reaching out to see if anyone else has experienced similar issues following the 2024 CrowdStrike IT crash. My account has been facing numerous odd problems, and I’ve noticed that many FBA shipments are either disappearing or not being listed for sale, even after several weeks. I’ve checked with other sellers I know, and they have observed the same pattern.
I have a more urgent issue that I need help with.
- About 18 months ago, I received a strike for a “Policy Violation” related to ASIN: B0BXLLFP81. I promptly removed the ASIN from my inventory and have not listed it since. However, after 18 months of no communication regarding this ASIN, I have recently started receiving warning emails from Amazon, threatening account deactivation if the issue is not addressed.
I have contacted support multiple times, but the responses have been unhelpful. It seems that the support team is unable to resolve the issue, and I continue to receive these warning emails (Support = Third world support).
Given that Amazon is a significant user of CrowdStrike, I understand that the IT team may be manually restoring systems and purging computers that are sending out erroneous emails. However, this situation is causing significant stress and disruption to my business.
Has anyone else experienced this? Are there any remedies or steps I can take to resolve these issues?
Thank you for your help and advice.
"Account at Risk of Deactivation due to Policy Violation" – However, I do not have that ASIN.
[case ID: 15852652581]
Danny_Amazon
I’m reaching out to see if anyone else has experienced similar issues following the 2024 CrowdStrike IT crash. My account has been facing numerous odd problems, and I’ve noticed that many FBA shipments are either disappearing or not being listed for sale, even after several weeks. I’ve checked with other sellers I know, and they have observed the same pattern.
I have a more urgent issue that I need help with.
- About 18 months ago, I received a strike for a “Policy Violation” related to ASIN: B0BXLLFP81. I promptly removed the ASIN from my inventory and have not listed it since. However, after 18 months of no communication regarding this ASIN, I have recently started receiving warning emails from Amazon, threatening account deactivation if the issue is not addressed.
I have contacted support multiple times, but the responses have been unhelpful. It seems that the support team is unable to resolve the issue, and I continue to receive these warning emails (Support = Third world support).
Given that Amazon is a significant user of CrowdStrike, I understand that the IT team may be manually restoring systems and purging computers that are sending out erroneous emails. However, this situation is causing significant stress and disruption to my business.
Has anyone else experienced this? Are there any remedies or steps I can take to resolve these issues?
Thank you for your help and advice.
0 replies
Seller_OvL8C4BJWiuS9
Don't think your issue has anything to do with the CrowdStrike crash. Just because you deleted a listing for an ASIN, doesn't mean the issue was ever addressed.
Atlas_Amazon
Hello @Seller_9EpAJp23TMACK
I have a more urgent issue that I need help with.
Thank you for the information provided regarding the issues you have been seeing recently. I understand that our team has provided messaging to you regarding the issues with the ASIN you have provided. As mentioned by @Seller_OvL8C4BJWiuS9, deleting the listing is not guaranteed to resolve the issue that you are seeing. If you decide that you do not want to take action, you can delete it and allow the violation to fall off the dashboard after 180 days, but this does not consider the issue resolved.
There would still need to be documentation and details regarding the issue to be provided. Would you be able to provide the messaging that you received that indicated your account was at risk? Have you received any additional messaging at this point? Are you seeing an impact to the account health page at this time?
We will require more information about the details and impact that you are seeing currently. We encourage you to continue to provide the information to this thread for continued support.
Best,
Atlas
