Struck Out
In my feedback manager I have a false buyer statement as a consequence of a buyer unable to differentiate between 2024 and 2025.
The statement was struck out by Amazon. That’s just a thin line which runs horizontally along the sentences. Problem is the false statement can easily be read regardless. Amazon added under the false statement -
“Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfilment experience."”
So if they take responsibility why leave the false statement ?
Also Amazon appears to be apologising to the buyer because of the buyer thinking 5 is a 4 ! Senseless. Amazon should be apologising to me, removing completely the malicious statement and explain to the buyer how to recognise numbers.
G
Struck Out
In my feedback manager I have a false buyer statement as a consequence of a buyer unable to differentiate between 2024 and 2025.
The statement was struck out by Amazon. That’s just a thin line which runs horizontally along the sentences. Problem is the false statement can easily be read regardless. Amazon added under the false statement -
“Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfilment experience."”
So if they take responsibility why leave the false statement ?
Also Amazon appears to be apologising to the buyer because of the buyer thinking 5 is a 4 ! Senseless. Amazon should be apologising to me, removing completely the malicious statement and explain to the buyer how to recognise numbers.
G
0 replies
Seller_kKOdRZuhZIPPS
It's the standard message that appears if it's an FBA order.
If it's not actually a fulfilment issue, i wouldn't draw too much attention to it - they might undo the strike out.
Is it actually a 'malicious statement'? Or has the customer just made a mistake?
If it's malicious and abusive, they may remove it. If it's a mistake, it's almost impossible to have it removed because no one at Amazon actually looks at it. If they did look at the feedback, can you provide them with proof that it's a false statement?
Personally, I consider it a win when they strike out feedback that isn't their fault - they certainly don't strike it out if the customer makes a mistake on an FBM order.
Winston_Amazon
Hey there @Seller_FhfzIInmoIaYS,
Can you confirm that the review contains. or is a a 'malicious statement'?
