Sponsored Product Ads ASINs Suddenly Unapproved
We are a dog food/treat business - Suddenly we have a number of products in our Sponsored Display ad showing the attached error. Ironic to say the least - Is there anything we can do other than attempt to talk to Seller Support?
0 replies
Seller_HmXs9Pk97Wcpt
@Ezra_Amazon@Spencer_AmazonAny advice please? I suddenly find myself with 20 ASINs over 25 Campaigns that are now either "illegible" or "Not Approved" due to "Potentially being harmful to animals"... Despite us being a natural & organic dog food/treat company.
Case ID 11087489492
Seller_HmXs9Pk97Wcpt
@Ezra_Amazon this was Seller Supports reply..
Please be informed that the content of the package must not show on the detail page images, here in this case as all the ASINs package content is showing, hence ASINs are rejected.
Am I being told that I CANNOT show what the actual product, inside the packaging is... A dog treat?
Julia_Amzn
Hi @Seller_HmXs9Pk97Wcpt, thank you fro reaching out! I would like to check if there are any updates on your case.
Cheers, Julia.
