Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_C5CTcdW30Py6s

Amazon Compliance Case Under Review for over a month

Hi,

My ccompliance case (case id 16969857541) has been under review for over a month now. It is extremely stressful that even after submitting all the required documents the case appears to be under review and I keep getting compliance emails stating that the products are under review and I should add documents, but when I go on the compliance tab, it says I have submitted the documents and the result is pending. I have been selling items and have payments that are on hold because the decision of the case is not being made. Please help me in getting this fixed.

Thanks!

89 views
5 replies
Product safety and compliance
Tags:Product compliance, Product safety
00
Reply
user profile
Seller_C5CTcdW30Py6s

Amazon Compliance Case Under Review for over a month

Hi,

My ccompliance case (case id 16969857541) has been under review for over a month now. It is extremely stressful that even after submitting all the required documents the case appears to be under review and I keep getting compliance emails stating that the products are under review and I should add documents, but when I go on the compliance tab, it says I have submitted the documents and the result is pending. I have been selling items and have payments that are on hold because the decision of the case is not being made. Please help me in getting this fixed.

Thanks!

Product safety and compliance
Tags:Product compliance, Product safety
00
89 views
5 replies
Reply
0 replies
user profile
Seller_C5CTcdW30Py6s
In reply to: Seller_C5CTcdW30Py6s’s post

I was on a call with a support agent and she opened up a new case on my behalf: CASE ID: 16977479861

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I took a look at CASE ID 16977479861 and see that Selling Partner Support has escalated to the Compliance team about your 4 ASINs that still have their compliance documents under review. They should get back to you within the next few business days. If you don't end up hearing any updates by Monday January 20th, 2025, feel free to comment back on this post and I can see what next steps can be taken to ensure we get your compliance documents reviewed.

Hope you have a wonderful rest of the week and take care.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Evening @Seller_C5CTcdW30Py6s,

I wanted to follow up with you to let you know I have escalated review of the 4 ASINs awaiting Compliance document review after you submitted them on November 24th, 2024 and December 4th, 2024. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Until then, have a good night.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I wanted to follow up with you as the Compliance Team has finished reviewing the documents submitted and the following cases are missing: 'A Children’s Product Certificate (CPC) for the ASINs you are applying to list'

  • CASE ID ending in 2261
  • CASE ID ending in 1621
  • CASE ID ending in 1831
  • CASE ID ending in 0851

Please submit that information through the Manage Your Compliance dashboard like you previously did. Feel free to let us know if you have any questions regarding the outcome of the case. Have a lovely rest of the week.

Sincerely, Cooper_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_C5CTcdW30Py6s

Amazon Compliance Case Under Review for over a month

Hi,

My ccompliance case (case id 16969857541) has been under review for over a month now. It is extremely stressful that even after submitting all the required documents the case appears to be under review and I keep getting compliance emails stating that the products are under review and I should add documents, but when I go on the compliance tab, it says I have submitted the documents and the result is pending. I have been selling items and have payments that are on hold because the decision of the case is not being made. Please help me in getting this fixed.

Thanks!

89 views
5 replies
Product safety and compliance
Tags:Product compliance, Product safety
00
Reply
user profile
Seller_C5CTcdW30Py6s

Amazon Compliance Case Under Review for over a month

Hi,

My ccompliance case (case id 16969857541) has been under review for over a month now. It is extremely stressful that even after submitting all the required documents the case appears to be under review and I keep getting compliance emails stating that the products are under review and I should add documents, but when I go on the compliance tab, it says I have submitted the documents and the result is pending. I have been selling items and have payments that are on hold because the decision of the case is not being made. Please help me in getting this fixed.

Thanks!

Product safety and compliance
Tags:Product compliance, Product safety
00
89 views
5 replies
Reply
user profile

Amazon Compliance Case Under Review for over a month

by Seller_C5CTcdW30Py6s

Hi,

My ccompliance case (case id 16969857541) has been under review for over a month now. It is extremely stressful that even after submitting all the required documents the case appears to be under review and I keep getting compliance emails stating that the products are under review and I should add documents, but when I go on the compliance tab, it says I have submitted the documents and the result is pending. I have been selling items and have payments that are on hold because the decision of the case is not being made. Please help me in getting this fixed.

Thanks!

Product safety and compliance
Tags:Product compliance, Product safety
00
89 views
5 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Seller_C5CTcdW30Py6s
In reply to: Seller_C5CTcdW30Py6s’s post

I was on a call with a support agent and she opened up a new case on my behalf: CASE ID: 16977479861

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I took a look at CASE ID 16977479861 and see that Selling Partner Support has escalated to the Compliance team about your 4 ASINs that still have their compliance documents under review. They should get back to you within the next few business days. If you don't end up hearing any updates by Monday January 20th, 2025, feel free to comment back on this post and I can see what next steps can be taken to ensure we get your compliance documents reviewed.

Hope you have a wonderful rest of the week and take care.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Evening @Seller_C5CTcdW30Py6s,

I wanted to follow up with you to let you know I have escalated review of the 4 ASINs awaiting Compliance document review after you submitted them on November 24th, 2024 and December 4th, 2024. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Until then, have a good night.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I wanted to follow up with you as the Compliance Team has finished reviewing the documents submitted and the following cases are missing: 'A Children’s Product Certificate (CPC) for the ASINs you are applying to list'

  • CASE ID ending in 2261
  • CASE ID ending in 1621
  • CASE ID ending in 1831
  • CASE ID ending in 0851

Please submit that information through the Manage Your Compliance dashboard like you previously did. Feel free to let us know if you have any questions regarding the outcome of the case. Have a lovely rest of the week.

Sincerely, Cooper_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_C5CTcdW30Py6s
In reply to: Seller_C5CTcdW30Py6s’s post

I was on a call with a support agent and she opened up a new case on my behalf: CASE ID: 16977479861

00
user profile
Seller_C5CTcdW30Py6s
In reply to: Seller_C5CTcdW30Py6s’s post

I was on a call with a support agent and she opened up a new case on my behalf: CASE ID: 16977479861

00
Reply
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I took a look at CASE ID 16977479861 and see that Selling Partner Support has escalated to the Compliance team about your 4 ASINs that still have their compliance documents under review. They should get back to you within the next few business days. If you don't end up hearing any updates by Monday January 20th, 2025, feel free to comment back on this post and I can see what next steps can be taken to ensure we get your compliance documents reviewed.

Hope you have a wonderful rest of the week and take care.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I took a look at CASE ID 16977479861 and see that Selling Partner Support has escalated to the Compliance team about your 4 ASINs that still have their compliance documents under review. They should get back to you within the next few business days. If you don't end up hearing any updates by Monday January 20th, 2025, feel free to comment back on this post and I can see what next steps can be taken to ensure we get your compliance documents reviewed.

Hope you have a wonderful rest of the week and take care.

Sincerely, Cooper_Amazon

00
Reply
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Evening @Seller_C5CTcdW30Py6s,

I wanted to follow up with you to let you know I have escalated review of the 4 ASINs awaiting Compliance document review after you submitted them on November 24th, 2024 and December 4th, 2024. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Until then, have a good night.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Evening @Seller_C5CTcdW30Py6s,

I wanted to follow up with you to let you know I have escalated review of the 4 ASINs awaiting Compliance document review after you submitted them on November 24th, 2024 and December 4th, 2024. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Until then, have a good night.

Sincerely, Cooper_Amazon

00
Reply
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I wanted to follow up with you as the Compliance Team has finished reviewing the documents submitted and the following cases are missing: 'A Children’s Product Certificate (CPC) for the ASINs you are applying to list'

  • CASE ID ending in 2261
  • CASE ID ending in 1621
  • CASE ID ending in 1831
  • CASE ID ending in 0851

Please submit that information through the Manage Your Compliance dashboard like you previously did. Feel free to let us know if you have any questions regarding the outcome of the case. Have a lovely rest of the week.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_C5CTcdW30Py6s’s post

Good Morning @Seller_C5CTcdW30Py6s,

I wanted to follow up with you as the Compliance Team has finished reviewing the documents submitted and the following cases are missing: 'A Children’s Product Certificate (CPC) for the ASINs you are applying to list'

  • CASE ID ending in 2261
  • CASE ID ending in 1621
  • CASE ID ending in 1831
  • CASE ID ending in 0851

Please submit that information through the Manage Your Compliance dashboard like you previously did. Feel free to let us know if you have any questions regarding the outcome of the case. Have a lovely rest of the week.

Sincerely, Cooper_Amazon

00
Reply
Follow this discussion to be notified of new activity