Unrealistic Delivery Promises Due to Buyers Business Hours
I've noticed that we are getting increasingly unrealistic delivery promises due to business customers having strange opening hours.
So the product in question we offer free 2 day shipping to anywhere in the usa. We usually put it in a FedEx One Rate 2 Day box or bag and its cost effective.
An example is an order we have today where the customer is closed Saturday, Sunday, Monday, Tuesday. Today is Thursday so we should usually have it with them by Saturday. Well because they are closed, Amazon expects us to have it with the customer TOMORROW for around $40 instead of $10. How are we penalized for the customer not being open when we would usually deliver? Surely they should be expected to wait until they are open again after the promised date?
The best part is, i cant even ship by FedEx 2 Day because it doesn't appear as an option, let alone a Late Delivery Risk option.
So i have the choice of UPS Nest Day for $40 or USPS Priority/UPS Ground which is promised on the Thursday next week.
And guess what, if its late, we'll get a strike and also the customer could raise an AtoZ. You just can't win.
Unrealistic Delivery Promises Due to Buyers Business Hours
I've noticed that we are getting increasingly unrealistic delivery promises due to business customers having strange opening hours.
So the product in question we offer free 2 day shipping to anywhere in the usa. We usually put it in a FedEx One Rate 2 Day box or bag and its cost effective.
An example is an order we have today where the customer is closed Saturday, Sunday, Monday, Tuesday. Today is Thursday so we should usually have it with them by Saturday. Well because they are closed, Amazon expects us to have it with the customer TOMORROW for around $40 instead of $10. How are we penalized for the customer not being open when we would usually deliver? Surely they should be expected to wait until they are open again after the promised date?
The best part is, i cant even ship by FedEx 2 Day because it doesn't appear as an option, let alone a Late Delivery Risk option.
So i have the choice of UPS Nest Day for $40 or USPS Priority/UPS Ground which is promised on the Thursday next week.
And guess what, if its late, we'll get a strike and also the customer could raise an AtoZ. You just can't win.
0 replies
Seller_gatjkdfPmzT4O
I agree. This business hours thing is so ridiculous. I have to sometimes change the ship date just to get the service I want hoping it still falls within the on time delivery window. Another garbage Amazon policy forced on FBM sellers when processing shipping labels.
Seller_NzEmZKTEdcpPZ
It gets worse around the holidays. For example, Monday, January 20th, is MLK day. Many businesses are closed. And yet, we already had 7 orders today (Friday, 17th) where Amazon says the Promised delivery date is Monday, even though buyers clearly indicate that they are going to be closed on Monday. All Buy Shipping options have "Late Delivery Risk" badge. We will ship today, as we are supposed to, but we are going to have 7 dings in our On-Time Delivery metric in SFP Performance. I reported this to Amazon and here in forums several times, but all fell onto death ears so far.
Here is a winner: a buyer placed an order with overnight delivery today (Friday), but is closed on Saturday, Sunday, Monday, and even Tuesday. This will be delivered only on Wednesday and Amazon will say it's my fault. Total BS.
Seller_zc50DVO3FE5fz
Can't believe after all this time this hasn't been fixed yet. It's ridiculous to prevent sellers from using a protected delivery service because the buyer chose abnormal business hours. If I buy something shipped and sold by Amazon, I can't tell Amazon to use a specific carrier that won't deliver when I won't be home. And yet they expect seller to do this. Amazon expects us to use a premium 2-day shipping service because the customer's "business" is closed on the expected delivery date provided to them. The customer doesn't pay for the upgraded shipping, but somehow we are forced to upgrade the shipping for "free" because the customer put in weird business hours that the carrier would deliver on? Come on Amazon. Fix this.
